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A Macquarie ID is your unique eight-digit user ID for accessing Macquarie Online Banking and the Macquarie Mobile Banking app.

You can choose to set up a username to log into online and mobile banking instead of using your Macquarie ID. See Can I set up a username to use instead of my Macquarie ID?

Your Macquarie ID is a unique eight-digit number that, along with your password, enables you to log into Macquarie Online Banking and the Macquarie Mobile Banking app.

You can retrieve your Macquarie ID on Macquarie Online Banking or the Macquarie Mobile Banking app – you'll just need your last name, date of birth and registered email address handy.

Retrieving your Macquarie ID on Macquarie Online Banking:

1. On macquarie.com.au, select Log in
2. Select Macquarie Online
3. Select Trouble logging in?
4. Select Forgotten your Macquarie ID
5. Enter your last name, date of birth and registered email address. Select Submit
6. If the details match our records, you’ll receive an email with the details of your Macquarie ID.

Retrieving your Macquarie ID on the Macquarie Mobile Banking app:

1. Open the Macquarie Mobile Banking app
2. Select Trouble logging in?
3. Select Forgotten your Macquarie ID
4. Enter your last name, date of birth and registered email address. Select Submit
5. If the details match our records, you’ll receive an email with the details of your Macquarie ID.

You can log in straight away with your retrieved Macquarie ID.

If you’re still unable to proceed, call us on 133 174 (+61 2 8245 4470), 24/7.

Your Macquarie ID and password enable you to log into Macquarie Online Banking and the Macquarie Mobile Banking app.

You can reset your password on Macquarie Online Banking or the Macquarie Mobile Banking app – you’ll just need your Macquarie ID and your mobile number that’s registered with us.

Changing your password on Macquarie Online Banking:

1. On macquarie.com.au, select Log in
2. Select Macquarie Online
3. Select Forgotten password
4. Enter your Macquarie ID and your mobile number. Select Submit
5. If you have the Macquarie Authenticator app set up you will receive a push notification which you can click to go to your Authenticator app to directly approve the request to update your password. Alternatively you can navigate to your Authenticator app to find your rolling code and enter it on the screen
6. If you do not have Authenticator set up, you’ll receive a one-time SMS code on your mobile. Enter the code
7. Create a new password.

Changing your password on the Macquarie Mobile Banking app:

1. Open the Macquarie Mobile Banking app
2. Select Trouble logging in?
3. Select Forgot your password
4. Enter your Macquarie ID and your mobile number. Select Submit
5. If you have the Macquarie Authenticator app set up you will receive a push notification which you can click to go to your Authenticator app to directly approve the request to update your password. Alternatively you can navigate to your Authenticator app to find your rolling code and enter it on the screen
6. If you do not have Authenticator set up, you’ll receive a one-time SMS code on your mobile. Enter the code
7. Create a new password.

You can use your new password straight away.

If you’re still unable to proceed, call us on 133 174 (+61 2 8245 4470), 24/7.

You can access the following products on the Macquarie app:

• Macquarie Transaction Account
• Macquarie Savings Account
• Macquarie Home Loan
• Macquarie Credit Card
• Macquarie Cash Management Account
• Macquarie Consolidator Cash Account
• Macquarie Term Deposit
• Macquarie Vision
• Macquarie Wrap
• Macquarie Online Trading (MOT)*.

Your available accounts will be listed in the account list on your dashboard when you log in. All payment functionality is available for these accounts.

*You can view your MOT portfolio balance on Macquarie Mobile Banking. For further information on your account, you can click on Macquarie Online Trading Account and be taken to the mobile trading website. For more information on mobile trading, visit How do I access mobile trading?

Here are some simple steps you can take to protect your online accounts.

Use strong passwords and keep them secret

A strong password is:

• between 8 and 256 characters in length - a longer and more complex password is harder for others to decipher
• a combination of upper and lowercase letters, numbers and special characters (e.g. ! ; - () % )
• unique – so don’t repeat your password across multiple websites or services
• never shared with anyone.

If you believe your password has been compromised, change it as soon as possible.

Protect your devices

Your devices are your gateway to the internet and need to be protected. Install a reputable antivirus software on your PC or Mac. Avoid using insecure WiFi networks such as public hotspots for sensitive activity like online banking.

Monitor your accounts

Keep an eye on your accounts and be sure to let us know if you see any transactions that you don’t recognise. You can let us know by calling us on 133 174 (+61 28245 4470 if calling from overseas).

Through our mobile app, you can enable push notifications, so that you are alerted each time your account is used for a transaction.

To do this, open your Macquarie Mobile Banking app:

1. Go to your profile
2. Go to Settings
3. Turn on Receive Push Notifications
4. Select the notification types you would like to receive.