Ecomgraph

Alternatives

Best alternatives to Ernest: AI Customer Support for Shopify

Ernest: AI Customer Support — Ernest is an AI support agent for Shopify stores that answers shoppers' questions — orders, returns, and products — from your store data, right out of the box. These are the top-rated Support Shopify apps to consider instead of Ernest: AI Customer Support, ranked by Ecomgraph rating and review data.

10 alternatives · Support

1

Shopify Inbox

Built for Shopify

Shopify · since 2019 · Store management

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh...

2

Dondy: WhatsApp Marketing+Chat

Built for Shopify

Dondy · since 2023 · Marketing and conversion

Abandoned cart recovery, AI agent & automations on WhatsApp

4

CK: Abandoned cart on WhatsApp

Built for Shopify

Carthike · since 2020 · Support

Send campaigns, cart recovery & order updates on WhatsApp Chat

5

Moose WhatsApp Chat Button

Built for Shopify

Vegahub Technology Inc. · since 2025 · Support

Add a WhatsApp chat button/icon to your store in just 2 clicks & manage customer conversations directly inside the app. Connect with WhatsApp Busin...

6

WhatFlow WhatsApp Business API

Built for Shopify

Scrptble · since 2026 · Marketing and conversion

Recover abandoned checkouts and send order updates on WhatsApp

8

WhatFlow: Whatsapp Automation

Built for Shopify

Scrptble · since 2024 · Marketing

Automate orders, recover carts, and send real-time updates

9

Moose AI Chatbot & Live Chat

Built for Shopify

Vegahub Technology Inc. · since 2023 · Support

Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...

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Ernest: AI Customer Support alternatives — FAQ

What is the best alternative to Ernest: AI Customer Support?
Shopify Inbox is the highest-rated alternative to Ernest: AI Customer Support in the Support category, with a 4.6 rating across 5,490 reviews. See the full ranked list above.
Are there free alternatives to Ernest: AI Customer Support?
Some Support apps offer free or freemium plans. Each app above links to its Ecomgraph page where you can see normalized pricing tiers and per-plan features.
How are these Ernest: AI Customer Support alternatives ranked?
Alternatives are other Support Shopify apps ranked by Ecomgraph data — primarily average rating weighted by review count — excluding Ernest: AI Customer Support itself.