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Grapevine Post Purchase Survey icon

Grapevine Post Purchase Survey

Built for Shopify

by Union Works AppsPartner

Unlimited-response post purchase survey at a fixed price. Run surveys online, onsite and at point of sale to capture insights across every customer touchpoint.

5.0(186 reviews)· Free trial available
View on Shopify App StoreMore Surveys apps
Collect zero-party data insights with post purchase surveys
Deploy surveys across multiple customer touchpoints
Unlimited post purchase and on-site surveys and responses
Send survey data into Shopify Flow, GA4 and Klaviyo for analysis
NPS and post purchase survey reports
Targeted Surveys

About this app

Grapevine Surveys helps Shopify merchants collect unlimited survey responses and customer feedback without worrying about limits. Run post-purchase surveys, NPS, POS surveys, and one-click email surveys. Use advanced targeting and reporting to combine survey responses with customer and order data, improve marketing decisions, refine CX, and spot trends across channels. Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets. Works with all Shopify plans.

Pricing

Complete

$25 /mo

  • Unlimited Responses
  • Unlimited Surveys
  • Works on all Shopify plans
  • Post Purchase, Email & Onsite Surveys
  • Multi-lingual Post Purchase Surveys

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

Grapevine does not have a permanent free plan. There is one paid tier — the 'Complete' plan at $25/month — which includes all features, unlimited surveys, and unlimited responses. A 14-day free trial is available so you can test it before committing.

Will this app slow down my store or checkout?

No. According to Grapevine's own documentation and landing page, the app is designed to be lightweight and reliable, following Shopify's recommended approach for apps so surveys run without impacting storefront or checkout performance.

How long does setup take — can I do it without a developer?

Setup is designed to take only minutes and requires no developer. Merchants consistently describe it as very easy to set up, and the support team (notably Sam and Stu) is available to help with more complex configurations like custom tagging or theme adjustments.

Does it integrate with Klaviyo, Shopify Flow, and other tools I already use?

Yes. Grapevine integrates natively with Shopify Flow, Klaviyo, Google Analytics 4, and Google Sheets. You can use these integrations to trigger Klaviyo email flows based on survey responses, push data into Google Sheets automatically, or build conditional automations in Shopify Flow (e.g., tagging orders when a low NPS score is received).

Where can I show surveys — only on the thank you page, or elsewhere too?

Grapevine supports surveys across multiple touchpoints from a single app: post-purchase (order confirmation/thank you page), on-site, one-click email surveys, embedded on any store page, Shopify POS, and standalone landing pages. You can run different surveys per channel and target new vs. returning customers.

What do other merchants say about response rates and support quality?

Merchants report high survey response rates — up to 75% — and consistently praise the support team as responsive and helpful. The app holds a 5.0 rating across 186 reviews on the Shopify App Store, with 97% being 5-star, and support staff are frequently mentioned by name in reviews.

Does it work for international or multi-language stores?

Yes. Grapevine supports multi-lingual surveys, allowing you to create surveys in different languages so customers can respond in their preferred language. The app is used by merchants across the US, UK, Germany, Australia, and other countries, and the app interface itself is available in 7 languages including French, Spanish, German, Italian, and Portuguese.