Sell on WhatsApp with multi-agent inbox, automate abandoned cart recovery, win-back flows, order alerts, WA cart, chatbots, and more to boost your Shopify sales
Recover abandoned carts, boost revenue, and engage customers with exclusive offers, timely reminders & personalized automated messages. Provide exceptional service using QuickReply’s chat widget, where smart bots keep users engaged until your team steps in. QuickReply enables seamless customer interactions, helping you create advanced workflows for cart recovery, order updates & more. Empower your team with tools to deliver impactful support, increase efficiency & grow your business effeciently.
Is there a free plan, or do I have to pay from day one?
There is no free plan — QuickReply starts at $59/month for the Starter plan. Higher tiers are $149/month (Standard) and $299/month (Plus). All taxes and WhatsApp messaging charges are billed separately on top of the subscription fee.
What are the real total costs — is the subscription price all I pay?
No. On top of the monthly subscription, you pay WhatsApp per-template-message fees charged by Meta. These vary by message category (Marketing, Utility, Authentication, Service) and the recipient's country. Customer-initiated replies within WhatsApp's 24-hour service window are free, but every outbound template message is billed individually regardless of whether a window is already open.
Can I use my existing WhatsApp number, and will I lose my chat history?
Yes, you can migrate your existing WhatsApp or WhatsApp Business number to the API. However, once migrated, the number is permanently locked to the QuickReply dashboard — it can no longer be used as a regular WhatsApp app. All existing chat history and contact data on the number will be erased during migration.
How long does setup take, and do I need a developer?
QuickReply's onboarding docs state it takes 1–2 days to get your account live if your Facebook Business Manager is already verified, plus an additional 2–3 days for WhatsApp's approval of your number (which can extend to 7–10 days if issues arise). No developer is needed — the QuickReply team guides you step-by-step, and multiple merchants confirm the onboarding process was smooth and handled with hands-on support.
What does this app actually do for my Shopify store?
QuickReply is a WhatsApp-first marketing automation platform for Shopify. Core capabilities include abandoned cart recovery via drip campaigns (with discounts and FOMO offers), automated order and shipping notifications, COD confirmation and COD-to-prepaid conversion, promotional broadcasts, cross-sell/upsell flows, and a live chat widget backed by AI chatbots that hand off to human agents. Chatbots and advanced segmentation are available from the Standard plan ($149/month) upward.
What do other merchants say about the support team and reliability?
QuickReply holds a 4.9-star rating across 219 reviews on the Shopify App Store, with 94% of ratings being 5 stars. Shopify's AI-generated merchant summary notes that merchants highly recommend the app for its seamless Shopify integration, user-friendly interface, and support team's quick and effective issue resolution. Reviewers frequently praise named account managers for proactive, around-the-clock assistance throughout setup and ongoing campaigns.
What third-party tools does QuickReply integrate with beyond Shopify?
Beyond Shopify (including Checkout), QuickReply integrates with Judge.me, payment gateways, delivery companies, review apps, and Facebook Business Manager natively. Its broader platform also supports integrations with Zoho CRM, HubSpot, Salesforce, Gorgias, Razorpay, Calendly, and Zapier. Third-party custom integrations are available exclusively on the Plus plan ($299/month).
