See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.
[{"question":"Is there a free plan, or do I have to pay from day one?","answer":"Yes, Peek! offers a permanent free plan that includes session recording for up to 100 unique visitors per month, basic Shopify integration, and ticket support — no credit card required to get started. The paid Growth plan starts at $29/month (or $299/year) and covers 10,000 unique visitors, with a 90-day free trial available so you can evaluate paid features before committing."},{"question":"How long does setup take — do I need a developer?","answer":"Setup requires no coding or developer involvement. According to the app's own landing page, installation is a single click from the Shopify App Store and takes about 30 seconds, after which session recordings and surveys begin automatically with zero additional configuration."},{"question":"What exactly can I see in the session recordings?","answer":"Each recorded session shows the visitor's browser, session length, geographic location, and timestamp alongside a full visual replay of their activity — including every click, scroll, and rage-click. You can also segment recordings by device, location, and in-session actions to spot patterns across thousands of sessions."},{"question":"What kinds of surveys does it support, and where do they appear?","answer":"Peek! lets you create post-purchase surveys (e.g., "How did you hear about us?") that integrate directly into the Shopify checkout page. Survey responses are centralized in the dashboard so you can analyze customer feedback alongside session data to identify store pain points and attribute marketing sources."},{"question":"What do other merchants say about the app and its support team?","answer":"The app holds a 4.7-star rating across 579+ reviews on the Shopify App Store, with 86% being 5-star. Merchants consistently praise the session recording and survey tools for improving conversions, and customer support — available via live chat on the Growth plan and ticket-based on the free plan — is frequently called responsive and helpful."},{"question":"Does the pricing scale in a way that could get expensive as my store grows?","answer":"The Growth plan starts at $29/month for up to 10,000 unique visitors, but it is usage-based: every additional 5,000 unique visitors adds $10 to your monthly bill. Custom plans are also available inside the app for higher-volume stores, so costs can climb as traffic grows — worth factoring in before upgrading."},{"question":"Does Peek! integrate with other marketing tools like Klaviyo or Google Analytics?","answer":"Peek! is primarily built as a standalone Shopify-native tool and does not prominently advertise integrations with third-party platforms like Klaviyo, Google Analytics, or Shopify Flow. Its core value lies in its direct Shopify integration for session replay and on-site surveys, rather than serving as a connector to external marketing stacks."}]
