Orders may come from different places. Shipping them shouldn’t mean jumping between tools. Shippo brings every order into one workspace—from Shopify and wherever else you sell. Access pre-negotiated rates across 40+ carriers and save up to 90% on shipping. Automate repetitive work, print labels in bulk, create return labels, and keep customers informed with branded tracking. Trusted by 4.6 million customers, Shippo makes shipping simpler whether you send one package a week or thousands a month.
Is there a free plan, or do I need to pay to start using Shippo?
Shippo offers a free Starter plan that includes up to 30 labels per month, access to discounted carrier rates, automations, and email support — no credit card required to start. If you need more volume, the Professional plan starts at $19/month (scales up to $199/month based on label volume) and includes a free 30-day trial, plus chat and phone support and up to 5 user logins.
How much can I actually save on shipping rates compared to going directly to USPS or UPS?
Shippo advertises 50–90% discounted rates off retail pricing across top carriers including USPS, UPS, and DHL Express. Merchants in reviews consistently confirm the rates beat standard retail USPS pricing, with one long-time user noting the prices "always beat out USPS." You can compare rates across 40+ global carriers side-by-side before purchasing a label.
Which carriers and sales channels does Shippo integrate with?
Shippo connects with 40+ carriers worldwide, including USPS, UPS, FedEx, and DHL Express. It also integrates with major sales channels — Shopify, Amazon, Etsy, eBay, and Magento — automatically importing orders from all of them into one dashboard so you can manage fulfillment in one place.
How difficult is setup — can I do it myself without a developer?
Setup is widely described as straightforward and beginner-friendly. Shippo's native Shopify app syncs orders in real time and automatically updates fulfillment statuses with minimal configuration. Multiple reviewers — including self-described non-tech-savvy users — confirm they were up and running without developer help.
Does Shippo support international shipping and customs paperwork?
Yes — Shippo supports international shipping and automates customs documentation (commercial invoices, customs forms) to reduce manual paperwork. The app is described as "international ready" with support for global carriers, though some users have noted occasional difficulties with international label generation, so it's worth testing with your specific destination countries.
What do merchants say about Shippo's customer support?
Support experiences are mixed. The Professional plan includes chat and phone support, while the Starter plan is limited to email. Many merchants praise the support team as responsive, but a notable portion of negative reviews cite slow response times, removal of instant live chat, and frustration when resolving urgent issues like lost packages or insurance claims. If fast support access is critical, the Professional plan is the safer choice.
Does Shippo handle returns, tracking notifications, and branded shipping experiences?
Yes — Shippo includes return label generation, real-time shipment tracking, and automated branded tracking notifications sent to customers. The Professional plan also unlocks branded tracking pages, notification emails, and custom packing slips. Tracking updates are generally reliable, though a few users note occasional delays depending on the carrier.
