Selling digital products shouldn't mean clunky downloads, leaky files, & a generic checkout. Sky Pilot supports files, videos, PDFs, audio, license keys, & link selling, delivered instantly through fully branded download pages & high-quality video streaming. Protect your content with PDF stamping, video stamping, download limits, timed access, & login gates. Connect Klaviyo, Mailchimp, & subscription apps to deliver files in a subscription manner, run pre-orders, & grow with confidence.
Is there a free plan, or do I need to pay from day one?
Sky Pilot offers a free plan that includes 100MB of file storage, 1GB of monthly bandwidth, unlimited digital products, unlimited digital orders, and direct email delivery — no credit card required to start. Paid plans begin at $9/month (Starter) and go up to $54.99/month (Growth), with a 7-day free trial available on all paid tiers. Annual billing saves 17% across all paid plans.
How does delivery work — will my customers get their files automatically after purchase?
Yes, delivery is fully automated. When a customer purchases a digital product, Sky Pilot instantly sends them a secure link to download their files or stream their content, integrating directly with Shopify checkout so customers get immediate 24/7 access without any manual fulfillment on your part.
How do I protect my files from being shared or pirated?
Sky Pilot includes multiple security layers: PDF stamping (stamping customer info onto PDFs), download limits, link expiration dates, login gates, IP address monitoring and alerts, and license key generation. These features are designed to keep digital assets in the hands of paying customers and protect against unauthorized sharing.
Does it integrate with Klaviyo, subscription apps, and video platforms?
Yes. Sky Pilot integrates with Klaviyo (for email marketing automation tracking download and purchase events), subscription apps (for recurring digital content access), and video platforms including Vimeo, Wistia, and Sprout (for streaming). Note that subscription and Klaviyo integrations are only available on the Growth plan ($54.99/month), while video streaming integrations start on the Lite plan ($24.99/month).
How long does setup take — can I do it without a developer?
Setup is designed to require no coding. The app listing explicitly states 'Easy setup. No coding needed,' and multiple merchant reviews confirm they were up and running quickly, with support available via live chat if anything is unclear. Sky Pilot is a 'Built for Shopify' certified app, meaning it meets Shopify's highest standards for performance and integration.
What do other merchants say about the support team?
Support is very well-regarded overall. Merchants with tens of thousands of orders praise the team as 'quick and very thorough,' and reviewers consistently highlight responsive live chat and email support. Sky Pilot advertises 24/7 human support via email, live chat, and Slack. A small number of high-volume merchants have reported frustration with bandwidth billing and server stability at scale, so merchants expecting very large download volumes should review the overage pricing carefully.
Can I sell both digital and physical products together, and does it support subscriptions?
Yes on both counts. Sky Pilot automatically detects the digital portion of a hybrid order and triggers delivery, so you can bundle digital files with physical products without extra apps. For subscriptions, Sky Pilot integrates with subscription apps to gate recurring content access — though this feature requires the Growth plan ($54.99/month).
