Tidio ‑ Live Chat & AI Chatbot

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

4.8(1,211 reviews)· Free plan available

View on Shopify App Store More Sales channels apps

The customer support platform made for ecommerce

Automatically solve customer issues with Tidio's AI agent, Lyro

Manage and resolve requests with the interactive live chat app

Optimize your customer support workload from a unified help desk

Keep customer data safe with SOC 2 Type 2 enterprise security

Connect Instagram, Messenger, WhatsApp, live chat, and email

About this app

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

Pricing

Free

Live Chat - conversations with 50 users
Flows: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations

Customer Service

$29 /mo

All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant

Flows

$29 /mo

All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)

Lyro AI Chatbot

$39 /mo

All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)