Our abandoned cart recovery campaigns recover carts and abandoned checkouts by retargeting customers through automated email marketing & web push notifications. Build email list with email pop up & recover abandoned carts with email and web push notifications. Abandonment protector tool cart reminder protects the carts. Use order follow up email campaign to thank your customers and win-back email to reconvert them. App also delivers discount codes email through Spin to win spin wheel.
Is there a free plan, or do I need to pay from day one?
Cartly offers a permanently free Basic plan that includes 100 abandoned cart recovery emails per month, unlimited email subscribers, unlimited web push notifications, cart reminder protection, Spin to Win pop-ups, and thank-you/win-back emails. The Pro plan costs $14.99/month (or $129/year) and unlocks unlimited recovery emails and unlimited cart/revenue recovery. A 7-day free trial is available on the Pro plan.
What recovery channels does this app actually use — is it just email?
Cartly uses multiple recovery channels: automated abandoned cart emails, web push notifications (desktop and browser-based), email pop-ups to build your subscriber list, and an 'abandonment protector' cart reminder tool. It also includes a Spin to Win wheel to capture emails and deliver discount codes, plus order follow-up and win-back email campaigns.
How quickly can I get this set up — do I need a developer?
No developer is needed. The app is designed for quick self-setup directly from your Shopify dashboard. Multiple merchant reviews confirm being up and running within minutes, and the support team proactively helps with installation and configuration at no extra charge, including for merchants with limited technical knowledge.
What do other merchants say about the support team?
Support is consistently highlighted as a standout feature. Merchants praise the team for being available 24/7, responding quickly, and helping hands-on with setup and troubleshooting. Named agents like Michelle, Grace, Luis, Kate, and Ross are frequently called out by reviewers. The Shopify Magic summary across 251 reviews notes the support team is 'responsive and knowledgeable.'
Does the free plan actually recover meaningful carts, or is it too limited to be useful?
The free plan is capped at 100 abandoned cart recovery emails per month, which merchants with low order volume report as sufficient to start. Several reviewers note they started on the free plan and saw real results before upgrading. However, stores with higher traffic will quickly hit the 100-email ceiling and need the $14.99/month Pro plan for unlimited sends.
Does it work alongside my existing email marketing tools, or will there be conflicts?
Cartly is a focused cart recovery app rather than a full marketing platform, so it is designed to complement — not replace — existing email marketing tools. The App Store listing confirms it integrates seamlessly with Shopify and merchants report no conflicts with their themes or existing setups. It does not natively advertise deep integrations with tools like Klaviyo or Shopify Flow, so stores relying on complex multi-tool automation should verify compatibility before installing.
How long has this app been around — is it from a reputable, stable developer?
Cartly Abandoned Cart Recovery was launched on October 4, 2017, making it one of the longer-standing cart recovery apps on the Shopify App Store. It is developed by Care Cart, a Dubai-based company that also maintains six other Shopify apps and claims 32,000+ businesses using their suite. The app holds a 4.8-star rating across 251 reviews, with 88% being 5-star.
