Add a custom fee to COD orders and hide or show Cash on Delivery at checkout based on any condition (order total, customer country, products, and more)
Releasit COD Fee & Partial Pay lets you add Cash on Delivery fees or discounts and set conditional rules by country, product, collection, customer group, or order value. Secure COD payments with WhatsApp OTP verification before checkout to block fake orders, reduce fraud, and lower RTO/failed deliveries. Accept partial, split, or deposit COD payments upfront (fixed/percentage), show paid/due balances, and track each payment by date, method, and amount. Multilingual checkout text and fast setup.
Is there a free plan, or do I need to pay from day one?
Yes, there is a permanently free plan that includes up to 60 COD orders per month, WhatsApp OTP verification, partial COD payments, fixed or percentage COD fees, conditional rules, custom instruction messages, and 24/7 email support. Paid plans start at $9.99/month (Premium, 360 orders/month with live chat support) and $29.99/month (Enterprise, unlimited orders with under 5-minute response time and setup by a technician). Annual billing saves 25% on paid plans.
How does this app help me reduce fake COD orders and failed deliveries?
The app includes WhatsApp OTP verification that confirms the customer's checkout intent before the order is placed, blocking fake orders and reducing fraud. You can also collect partial COD payments upfront (fixed amount or percentage) to increase customer commitment and lower return-to-origin (RTO) rates. Advanced conditional rules let you disable COD for high-risk regions, specific products, or order values, giving you full control over risk exposure.
What conditional rules can I set to control when COD appears at checkout?
You can enable or disable COD based on a wide range of conditions: customer country, specific products or collections, customer group/tags, order total value, and more. This means you can, for example, hide COD for high-value orders, restrict it to certain countries, or block it for customers with a history of cancellations — all without any custom code.
Does it work with my existing Shopify theme, and do I need a developer to set it up?
The app is built on native Shopify Functions and works directly within Shopify's standard checkout, making it compatible with existing themes without requiring code changes. Merchants consistently describe setup as fast and straightforward, with clear instructions and video tutorials available. The Enterprise plan even includes setup performed by one of Releasit's own technicians.
Can I collect a partial upfront payment for COD orders, and how does tracking work?
Yes. The app lets you collect partial, split, or deposit payments upfront at checkout — either as a fixed amount or a percentage of the order total. Paid and due balances are shown to the customer, and you can track each payment by date, method, and amount from within the app's dashboard.
Does the app support international and multi-currency stores?
The app supports multilingual checkout text in 19 languages and lets you set COD rules by country, which helps global merchants. However, some merchants have reported currency conversion issues in multi-currency/multi-locale stores — specifically, COD fees and minimum order value thresholds may not correctly convert from the store's default currency, which could be a concern for stores using Shopify Markets with multiple active currencies.
What do other merchants say about the support team?
The app holds a 4.8-star rating from 591 reviews on the Shopify App Store, with 97% being 5-star. Merchants widely praise the support team for being fast, knowledgeable, and proactive — often resolving issues in real time. A minority of negative reviews cite occasional gaps in support quality on the Enterprise tier and VAT calculation issues, so experience can vary.
