Chatty AI Chatbot & Live Chat

Chatty offers a permanent free plan that includes 50 AI conversations (lifetime), live chat with 90-day history, 1 team member, multi-channel support, and a professional FAQs page — so you can get started without spending anything. Paid plans begin at $19.99/month (Basic) and go up to $199/month (Plus), each with a 7-day free trial. Additional AI conversations beyond your plan's monthly allowance are charged at $0.40 each across all paid tiers.

Chatty goes well beyond basic FAQ automation. Powered by advanced AI models (including ChatGPT 4o on higher tiers), it answers product questions, suggests complementary products, helps with order tracking, and proactively engages visitors based on their browsing behavior and purchase history to capture upsell opportunities. The app positions itself as a conversational sales assistant — turning customer questions into purchase moments — not just a support deflection tool.

Setup requires zero coding and takes under 10 minutes according to the app's official landing page. You simply connect the app, train the AI on your store's products and policies, and start selling. The app is "Built for Shopify," meaning it meets Shopify's highest standards for performance and integration, which typically means a smooth, native installation experience.

Chatty consolidates conversations from WhatsApp, Facebook Messenger, Instagram, and Email into a single unified inbox. It also integrates directly with Shopify Flow, Shopify Admin, Checkout, Zendesk, and Klaviyo. This makes it suitable for stores already using those platforms for marketing automation or customer service workflows.

Merchant sentiment toward Chatty's support team is overwhelmingly positive. Reviewers frequently highlight individual agents (Sonny, Hazel, Hana, Andy) by name for going above and beyond with customizations, quick issue resolution, and patient onboarding. The Shopify App Store summary of merchant feedback notes the support team "quickly resolves technical issues" and feels like "a partner in your business." The app holds a 4.9-star rating across 1,700+ reviews, with 96% being 5-star.

Yes. Chatty supports multi-language chat and includes real-time translation, with auto-translate available on the Basic plan and above. The free plan supports translation into 1 language. The app is also featured in Shopify's "Reach more customers across the globe" guide, and it supports Shopify Markets settings, indicating it's built with international selling in mind.

The AI trains on your product catalog (up to 100 products on the free plan, up to 20,000 on the Plus plan) and learns from ongoing conversations. Some merchants note it "requires a lot of training and instructions" initially, but the team is actively improving accuracy. The Pro and Plus plans unlock a more accurate "Pro AI model" for stores with larger or more complex catalogs.