Chaty is an all-in-one chat button that lets customers chat with you via their preferred live chat messaging app: WhatsApp widget, Facebook Messenger, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, Poptin & more chat apps. You can add a contact form, phone button, Call Now button & click to call widget for accessibility. Add preset messages to your WhatsApp chat button. Increase sales conversions, generate leads, and improve client support in one live chat button.
Is there a free plan, or do I need to pay from day one?
Chaty offers a free plan that includes unlimited chat channels, WhatsApp chat pop-up, widget customization, triggers, and attention effects — but is capped at 500 visitors/month. Paid plans start at $15/month (10,000 visitors/mo), $39/month (50,000 visitors/mo), and $79/month (150,000 visitors/mo), with a 17% discount on annual billing. Custom plans exist for stores exceeding 150,000 monthly visitors.
Which chat channels does Chaty support — is it more than just WhatsApp?
Yes, Chaty supports 20+ messaging platforms including WhatsApp, Facebook Messenger, SMS, email, Viber, phone/call button, WeChat, Skype, Line, Instagram, TikTok, Telegram, Snapchat, Waze, and more. You can also add a contact form and a click-to-call widget, letting customers reach you on whichever channel they prefer.
Will Chaty slow down my store?
Based on merchant reviews, the app is consistently noted for smooth performance and fast operation without slowing down websites. Multiple reviewers specifically call out that it integrates seamlessly without any noticeable impact on page load speed.
How long does setup take — can I do it without a developer?
Setup is straightforward and requires no coding knowledge. One merchant noted they were using the app fluently within half an hour. The app is consistently praised for its user-friendly interface and quick installation process, making it accessible even for e-commerce newcomers.
Can I control which pages, countries, or devices the chat widget appears on?
Yes, but advanced targeting is locked behind paid plans. The Basic plan and above unlock page targeting (show the widget on specific products, categories, or pages), country targeting, scheduling (set days and hours of availability), and the ability to show different channels on mobile vs. desktop. The free plan only includes basic trigger and location controls.
Can I customize the widget to match my store's branding?
Yes — all plans including the free tier allow customization of the widget's font, color, size, position, icons, and preset welcome messages. Paid plans add further options such as agent avatars, chat view pop-ups, WhatsApp merge tags (to pre-fill customer or order data), and attention effects to drive more clicks on the chat button.
What do other merchants say about the support team and overall reliability?
Chaty holds a 5.0 star rating on the Shopify App Store with 263 reviews, 98% of which are 5 stars. Merchants frequently highlight the support team as responsive and effective, and the app is praised for reliability, fast setup, and valuable analytics via Google Analytics integration for tracking chat button interactions.
