Customily is the Shopify Product Personalizer you need. Design and sell custom print on demand products fast and easily. Product customization made right.
Sell customized products with Customily, a high-converting product personalizer and customizer for ecommerce. Works for print on demand, engraved jewelry, custom apparel, personalized gifts, laser-cut items, and beyond. Let shoppers customize and personalize products in real time using text, photos, calendars, AI filters, and more, with live preview customization they will trust and love. Automatically customize orders, generate print-ready files, and scale customization with top POD providers.
Is there a free plan, or will I be paying from day one?
There is no free plan for regular Shopify stores — the free plan is only available for development stores. However, Customily offers a 9-day free trial with full access to all features, no restrictions, and no transaction fees during the trial. After the trial, the paid plan starts at $49/month plus variable transaction fees per personalized item sold.
What are the transaction fees and how do they actually work?
Transaction fees range from $0.10 to $1.00 per unique personalized item sold — not per order and not per quantity. For example, if a customer orders 5 of the same personalized product with identical personalization, you pay only one fee. The more you sell, the lower your per-item fee becomes automatically, and if you run multiple Shopify stores under one account, all your sales bundle together to help you reach lower fee tiers faster.
Will it work with my existing Shopify theme, and could it slow down my store?
Customily is described as designed for seamless Shopify integration and is built to be fast and mobile-friendly. Multiple merchants report that when they switched themes, the Customily support team resolved any integration issues quickly via email. The app's landing page specifically highlights that it is a 'lightning-fast, mobile-friendly, and safe platform,' though individual performance can vary by theme.
How long does setup take — do I need a developer?
No coding is required — Customily advertises a fast and easy setup where you can 'install and start selling custom products in minutes.' That said, merchants consistently note there is a learning curve for configuring advanced personalization workflows. Customily partially offsets this with live chat support, onboarding calls, 1-on-1 training sessions, and a YouTube tutorial channel to help merchants get launched.
Which POD providers does it connect with, and what if my supplier isn't on the list?
Customily integrates directly with major POD providers including Printful, Printify, CustomCat, Merchize, and ShineOn, with one-click API connections. If your preferred supplier isn't on the list, Customily can still generate print-ready files automatically and lets you send them via FTP, CSV export, or direct download — so you can work with virtually any printer or fulfillment provider.
What do other merchants say about the support team?
Support is one of Customily's most consistently praised strengths across its 245 Shopify reviews (4.7 stars, 89% five-star). Merchants highlight that support is handled by real, responsive humans — not bots — available via live chat, email, and Zoom. Reviewers specifically call out named support reps like Luciana, Cecilia, Florencia, and Oriana for going 'above and beyond' to help with setup, troubleshooting, and theme changes.
Does it work if I sell on multiple platforms or want to expand beyond Shopify?
Yes — Customily supports multiple eCommerce platforms including Shopify, Etsy, WooCommerce, Amazon, and Shoplazza, so you can design products once and sell them across channels. Note that each platform requires its own $49/month subscription, and transaction fee tiers don't bundle across platforms. However, all your designs, assets, and settings are shared from one Customily account regardless of how many platforms you use.
