Helium Customer Fields is your one-stop shop to collect and manage customer data. Create unique registration forms for different customer groups, and collect first-party data from customers such as birthday, pet's name, VAT/Tax ID, etc. All customer data is synced with Shopify fields and customer metafields. Personalize forms with rules and variables, or add customer tags automatically based on first-party data. Use our integrations to sync customer data with your business/marketing tools.
Is there a free plan, or do I have to pay from day one?
There is no permanent free plan — paid plans start at $12/month (Lite). However, every plan comes with a 14-day free trial, so you can test the app fully before being charged.
How long does setup take — can I do it without a developer?
Setup is designed to be no-code. The app uses Theme App Extensions, which lets you install a form on your registration page with just a few clicks inside Shopify's theme editor — no code changes required. Helium's own documentation states you can be up and running in about 3 minutes for a basic form.
Will the forms match my existing store theme?
Forms generally inherit your theme's styling, and the app works with both Shopify's official themes and custom themes. However, unofficial or poorly-coded themes can sometimes cause minor visual inconsistencies (e.g., hidden checkboxes or misaligned dropdowns). Helium recommends using themes from Shopify's official theme store, and their support team will help apply custom CSS fixes if needed.
What happens to my customer data if I uninstall the app?
All custom field data collected through the app is saved directly to Shopify's native customer metafields, so it remains in your Shopify admin even after uninstalling. On the theme side, the Theme App Extensions installation method leaves no leftover code in your theme when you remove the app — only shortcode installs would require manual cleanup.
Does it work for B2B / wholesale stores that need to approve customers before granting access?
Yes — B2B and wholesale use cases are a core strength of the app. It supports account approval workflows and email verification, letting you review and approve wholesale customers before they can access your store. You can also build separate registration forms for different customer groups (e.g., one for retail, one for wholesale).
What tools does it integrate with, and does it work with Shopify Flow?
The app integrates natively with Shopify Flow, Shopify Admin, Zapier, Alloy, Slack, Omnisend, CustomerHub, and Happy Birthday Discounts, among others. App integrations (connecting to 4,000+ apps via Zapier/Alloy) are unlocked on the Pro plan and above. A REST API is also available on the Advanced plan for custom developer integrations.
What do other merchants say about the app and its support team?
The app holds a 4.6-star rating across 273 reviews on the Shopify App Store, with 93% of ratings being 5 stars. Merchants consistently highlight the support team as responsive and knowledgeable — reviewers note that support reps suggested and even implemented code edits on their behalf. The app is especially praised for reliability in B2B onboarding, conditional logic, and document uploads.
