Dondy is the ultimate WhatsApp AI marketing platform for eCommerce brands. Trusted by thousands, we drive sales & maximize ROI via WhatsApp API integration
Recover abandoned carts and drive revenue via WhatsApp Business API with Dondy’s AI whatsapp automation. Engage with customers and grow your business by sending personalized, revenue-driving messages, including marketing campaigns, reminders, COD, and automated messages. Collect reviews, leverage AI chatbots and AI agents to improve support and boost sales. Add a whatsapp widget & whatsapp button for instant customer service. Integrate with Judge.me, Loox, Flow, Klaviyo email marketing & SMS.
Pricing
Free
Free
WhatsApp button
Unlimited conversations
Custom size & location
Prefilled messages
Pro
$6.99 /mo
Free+
WhatsApp Button Premium Designs
WhatsApp widget Text Customization
Include Product URL
Custom Hours
Power Automation
$79.99 /mo
Pro+
WhatsApp Abandoned Cart Recovery
WhatsApp Marketing Campaigns
Automated Customizable Messages
Bulk Messaging for Shopify Segments
Elite
$159.99 /mo
Power Automation+
AI Chatbot for Sales & Support
AI Corrections & Training
AI Product Recommendations
WhatsApp inbox with 5 Agents
Frequently asked questions
Is there a free plan, or do I need to pay from day one?
Dondy offers a permanently free plan that includes a WhatsApp button with unlimited conversations, custom size and location, and prefilled messages. Paid plans start at $6.99/month (Pro), $79.99/month (Power Automation), and $159.99/month (Elite). All paid plans include a 7-day free trial. Note that the Power Automation and Elite plans also carry per-message WhatsApp API costs starting from $0.0158 (US), though 1,000 messages per 30 days are included free.
Do I need a WhatsApp Business API account to use the automation and campaign features?
Yes — automated abandoned cart recovery, bulk marketing campaigns, and the full inbox require the Official WhatsApp API integration, which is only available on the Power Automation plan ($79.99/month) and above. The free and Pro plans work without the API and are limited to a chat widget and manual messaging. Dondy's website explains that the WhatsApp API is the right choice for businesses that need automation, large-scale messaging, and multi-user support.
How long does setup take — can I do it without a developer?
According to the app listing and multiple merchant reviews, installation takes only minutes and requires no coding knowledge. Dondy features a drag-and-drop workflow builder and pre-built templates, and the app works with any Shopify theme out of the box. Several reviewers noted they were up and running same-day, with Dondy's support team offering onboarding guidance including Zoom walkthroughs.
What apps and tools does Dondy integrate with?
Dondy integrates with Shopify Flow, Klaviyo (email & SMS), and major review platforms including Judge.me, Loox, Yotpo, Trustoo, and Google for collecting WhatsApp reviews. It also integrates natively with the WhatsApp Business API and Shopify Admin. These integrations allow merchants to sync customer segments, trigger automations from Shopify events, and collect post-purchase reviews directly over WhatsApp.
What do other merchants say about the support team?
Support is consistently one of the most praised aspects of Dondy, with the app holding a 4.8-star rating across 775+ reviews on the Shopify App Store. Merchants frequently highlight fast response times, step-by-step guidance, and proactive problem-solving. The Shopify App Store summary notes that 'customer support is praised for responsiveness and professionalism,' and multiple reviewers mention being helped via Zoom sessions for onboarding.
Will the abandoned cart recovery actually drive meaningful revenue?
Merchant results vary, but reviewers report 10%–30% cart recovery rates thanks to WhatsApp's near-100% open rate compared to email's ~20%. One long-term merchant in Mexico described it as one of their best-performing apps in terms of ROI, noting that the Power Automation plan (~$80/month) was 'well worth it' with recoveries far exceeding costs. The abandoned cart history window is currently limited to approximately 45 days, which some merchants flagged as a limitation.
Does it work for international and non-English-speaking stores?
Yes — Dondy supports English, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), and French. It is especially popular with LATAM merchants (Mexico, Colombia, Spain) where WhatsApp is the dominant consumer communication channel rather than SMS. The app listing notes multi-language support as a built-in display feature, and many of the top reviews come from Spanish-speaking stores.
