Set custom shipping rates by weight, cart total, quantity, zip code and product. Create shipping zones with country and postal code targeting. Use tiered pricing, per-unit increments or percentage-based calculations. Hide, sort and rename delivery methods at checkout based on 15+ conditions including customer tag, location and product. Combine multiple rates into one with rate blending. No CCS required for delivery customizations, Carrier Service required for calculated rates.
Frequently asked questions
Is this app actually free, or will I get hit with charges after installing?
SMART Shipping Rates & Rules is listed as free on the Shopify App Store with no paid tiers shown. The app was launched in June 2024 by E-TRADE PARTNER and carries a 'Built for Shopify' badge. There are no subscription fees disclosed on the listing, making it a cost-effective option for merchants needing advanced shipping logic.
Do I need Shopify's Carrier Calculated Shipping (CCS) plan to use this app?
It depends on what you want to do. No CCS plan is required for delivery customizations like hiding, sorting, and renaming shipping options at checkout. However, if you want the app to calculate and serve live carrier-based rates at checkout, the Carrier Service (CCS) API is required, which typically means being on Shopify's Advanced plan or higher.
What kinds of shipping rules and conditions can I actually set up?
The app supports custom shipping rates based on weight, cart total, quantity, zip/postal code, and product. You can hide, sort, and rename delivery methods at checkout using 15+ conditions including customer tag, product tag, and location. It also supports tiered pricing, per-unit increments, percentage-based calculations, shipping zones by country or postal code, and rate blending to combine multiple rates into one.
How difficult is setup — can I configure it myself without a developer?
Several merchants note the app can feel overwhelming at first due to the depth of its rule-based logic. However, the support team is widely praised for walking merchants through setup in real time via chat. One reviewer noted it 'seemed a bit overwhelming at first, BUT use the customer service chat function — with the support, the app was easy.' No coding or theme editing is required.
What do other merchants say about the support team?
Support is a standout strength with a 4.9-star rating across 131 reviews (95% five-star). Merchants frequently call out agents Reymar and Jason by name, praising their fast response times and willingness to work through complex shipping setups over multiple sessions. One merchant noted a support agent 'worked tirelessly with me over three days' to get everything functioning correctly.
Does it work for international stores — multi-currency, multi-language, and multi-zone setups?
Yes. The app's feature list on the Shopify App Store explicitly includes multi-currency, multi-language, and geolocation support. You can create shipping zones targeting specific countries, provinces, and postal codes. One reviewer specifically highlighted using it to divide a country into multiple shipping zones, which was not possible with native Shopify settings.
Can I use this to hide paid shipping options when free shipping is available, or target specific customer groups?
Yes. Merchants specifically praise the app for rule-based logic like hiding paid shipping when a free option applies, and for setting customer-group-specific rates (including B2B vs. D2C). The app supports conditions based on customer tags, product tags, location, and more, giving fine-grained control over what each shopper sees at checkout.