One-Stop Logistics Solution for your eCommerce Business, with Courier Tracking, Order Notifications, NDR Management, and Returns & Exchange Automation.
Shipway is a one-stop logistics aggregation solution built for Indian D2C Ecommerce that aggregates multiple carrier partners in one place. Shipway has become a reliable shipping solution with its advanced automation features like AI Carrier allocation (Based on pin codes, warehouse locations, etc), Fraud detection, NDR Automation, WhatsApp flows for COD order confirmation & address verification, Pro-active KAM support, Order tracking and notifications, returns & refund automation.
Is Shipway built for Indian D2C stores, or does it work for international merchants too?
Shipway is purpose-built for Indian D2C eCommerce, aggregating multiple Indian carrier partners (Bluedart, Delhivery, Amazon ATS, DTDC, and more) in one place, and delivers across 29,000+ pin codes. The app is primarily designed for domestic India logistics; merchants outside India should look for an alternative solution.
Is the app really free, or will I end up paying as I start shipping?
The app is free to install, with shipping charges billed based on actual usage on the Basic Plan. Paid tiers exist as one-time charges — Silver ($39.99/1,200 orders), Gold ($99.99/3,000 orders), and Platinum ($169.99/5,000 orders) — but SMS, WhatsApp notifications, and the Returns Module are billed separately even on paid plans.
How does Shipway's billing actually work — will I be charged for orders I don't ship through them?
This is a genuine concern raised by merchants in reviews. At least one merchant reported being charged for all Shopify orders received — not just orders shipped via Shipway — contrary to the 'per label' pricing they were promised. It's strongly advised to clarify the exact billing model (per label vs. per order) with the Shipway team before installing and committing funds to the wallet.
What couriers and third-party tools does Shipway integrate with?
Shipway aggregates major Indian couriers including Bluedart, Delhivery, Amazon ATS, and DTDC. On the third-party side, it integrates with order management and warehouse platforms like Unicommerce, Browntape, Easyecom, Zoho, and Increff, making it suitable for merchants already using an OMS or WMS.
What automation features does Shipway offer to reduce RTO and failed deliveries?
Shipway includes AI-based carrier allocation (by pin code and warehouse location), automated NDR follow-ups via WhatsApp, COD order confirmation and address verification flows, and AI-powered fraud detection that flags risky orders by risk level (high/medium). These features are designed to reduce Return-to-Origin (RTO) rates, which can be especially high on COD orders.
How is the customer support — can I reach someone quickly when there's a shipping issue?
Many positive reviewers specifically highlight direct WhatsApp access to a dedicated Key Account Manager (KAM) as a standout feature, praising responsiveness. However, some 1-star reviews complain of unresolved support tickets, KAMs going unresponsive, and being told that low-volume stores receive lower priority — so support quality may vary depending on your order volume.
Are there any concerns about unexpected weight-based charges?
Several merchants have flagged unexplained 'overweight charges' deducted directly by Shipway — not raised by the courier — with no supporting documentation or weight images provided when requested. One reviewer noted that weight calculations appeared to be based on item count rather than actual or volumetric weight. Merchants should review the weight dispute policy and request clarity on reconciliation processes before committing.
