by OmegaPartner
Let ping visitors and engage them with live chat conversation. All-in-one chat solution for supporting your customers (Facebook Messenger, WhatsAp, Instagram)
With one-click integration with Omega: Facebook Messenger Chat & Contact Form, you can keep conversions persistent across your Shopify stores through Facebook chat, chat popup, and 20+ platforms like SMS, Email, Viber, Phone, WeChat, Skype, Line, TikTok, Telegram, Facebook and Instagram, etc. Omega Facebook Messenger Chat help increase sales conversions, generate leads, and improve customer support with one live chat button
Used by 6,136 Shopify stores
Data sourced from StoreLeads
O: Chat buttons & Contact Form has a free plan that includes unlimited visitors, 1 chat widget, 3 chat channels, and customizable styles — no credit card required. Paid plans start at around $5/month (Basic) for unlimited chat channels, $7/month (Pro) for unlimited widgets and visitor analytics, and $12/month (Premium) for fast processing suited to high-traffic stores.
Yes. The app connects your store to 20+ chat channels including Facebook Messenger, WhatsApp, Instagram, Telegram, TikTok, Line, Viber, WeChat, Skype, SMS, Email, and phone. Customers can reach you through whichever platform they prefer, all managed from a single chat button on your storefront.
Setup is described as a one-click integration by the developer, and multiple merchant reviews confirm it is "very easy and straightforward" with no issues. No coding or developer help is needed; you can configure the widget, choose your channels, and go live within minutes.
The app holds a 4.8/5 rating across 266 reviews, with 93% being 5 stars. Shopify's aggregated merchant feedback notes the support team is "frequently commended for being responsive and helpful." Individual reviewers mention replies "within seconds" and the support team making custom design changes on the merchant's behalf.
Yes — you can customize colors, fonts, chat button styles, agent avatars, welcome messages, and business hours. You can also target the widget to specific devices or pages. Merchants have noted that the support team will help adjust header colors, remove branding marks, and make the widget blend seamlessly with their store's look.
Yes. The app includes built-in analytics to measure the effectiveness of each chat channel — including Facebook Messenger and the contact form — so you can see which channels visitors actually use and adjust your setup accordingly. This data is available directly from the app's dashboard.
Omega states their apps are "crafted with Shopify-native logic, tested for speed," and the app integrates with Shopify Admin natively. No widespread complaints about page speed were found in merchant reviews specific to this app, though adding any third-party widget can have a minor impact; Omega's focus on performance optimization is noted across their app suite.