Turn customer love into sales. Product reviews, referrals and social proof upsells with Loox for Shopify and Shopify Plus. 100,000 ecommerce businesses use Loox
Visual reviews are the strongest form of social proof. They are what make a visitor trust your product enough to buy. With the Loox reviews app, collect more photo & video reviews, display them in beautiful widgets that match your brand perfectly, and convert more shoppers with our AI suite that sorts your best visual reviews first, highlights key quotes, and translates reviews for international shoppers. Easy migration & import from other apps. All on auto-pilot, with 24/7 world-class support.
Is there a free plan, or will I need to pay from day one?
Loox does not offer a permanent free plan. Paid plans start at $12.99/month (Beginner), with a 7-day free trial on that tier and 14-day free trials on higher-tier plans (Scale at $39.99/month, Convert at $49.99/month, and Unlimited at $299.99/month).
How does Loox pricing scale as my order volume grows — could I get hit with surprise charges?
Loox's Scale and Convert plans include 300 orders in the base price, with additional usage fees charged per extra 300 orders ($40 on Scale, $50 on Convert). Some merchants have reported unexpected usage charges when exceeding their plan's order quota, so it's important to monitor order volume closely and consider the Unlimited plan ($299.99/month) if you have high or seasonal volume.
Will Loox work with my existing Shopify theme without a developer?
Loox is designed as a no-code solution and works seamlessly with any Shopify theme, page builder, or Shopify app. You can add Loox widgets and pages to your theme without touching a single line of code, and the app is optimized for mobile as well.
What integrations does Loox support — does it work with Klaviyo, Google Shopping, and Meta?
Loox integrates with a wide range of tools including Klaviyo Email Marketing & SMS, Omnisend, Shopify Flow, LoyaltyLion, Google Shopping, Meta Shops (Facebook & Instagram), TikTok Shop, and the Shop App. Note that some integrations (e.g., Google Shopping, Meta Shops, Shopify Flow) are only available on the Scale plan and above.
How long does setup take, and can I migrate reviews from another app?
Setup is designed to take just minutes with no coding required. Loox also supports easy migration and import from other popular review apps, and you can upload a CSV file to import reviews from any other source — all within a couple of clicks.
Does Loox work for international stores — can it display reviews in multiple languages?
Yes. Loox supports widgets and review request emails translated into 38 languages out of the box. The Convert plan also includes AI Auto-Translated Reviews, which automatically translates reviews for international shoppers to help maximize conversions across markets.
What do other merchants say about Loox's support team and reliability?
Loox is rated 4.8 out of 5 stars across 7,376 reviews on the Shopify App Store, with 94% being 5-star ratings. Merchants consistently praise the support team as fast, professional, and reliable — with agents often jumping directly into stores to resolve issues. Loox advertises 24/7 support, and long-term users (some with 5–7 years of usage) cite dependable automation and responsive service as key reasons they've stayed.
