Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more.
Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.
Is there actually a free plan, or will I end up paying from day one?
The core returns and exchanges portal is genuinely free — Redo covers the cost of your customer return labels under its coverage model, funded by a small fee customers can opt into at checkout. Add-on products like Email/SMS ($2.00 per 1,000 sends), Checkout Optimization ($0.50/order), Order Tracking ($0.08/tracked order), and Fulfillment OMS (starting at $99/month) are paid separately, so you only pay for the features you activate.
How does Redo actually pay for my return labels — what's the catch?
When customers opt into Redo's return coverage at checkout for a small fee (e.g., ~$1.98), those charges flow to the merchant through Shopify. Twice a month, Redo collects from those funds to cover the cost of return shipping labels. Merchants collect 100% of any package protection revenue they offer, and there are no long-term contracts.
Will this replace multiple tools I'm already paying for, or is it just another app to juggle?
Redo is designed as an all-in-one platform covering returns, claims, shipping/fulfillment, AI customer support, email and SMS marketing, order tracking, checkout optimization, and warranties — all under one roof. Merchants frequently cite replacing multiple point solutions as a key reason they switched, with one merchant noting: 'Having all of your products under one platform is just so much better, and cheaper.'
Does it integrate with tools I already use, like Klaviyo, Gorgias, or Shopify Flow?
Yes. Redo natively integrates with Klaviyo, Gorgias, Shopify Flow, Shopify POS, NetSuite, CommentSold, Yotpo, and the Shop Mini app, among others. It also works directly within Shopify Checkout. The Gorgias integration, for example, surfaces return data right alongside support tickets for quick processing.
Can I drive exchanges instead of refunds, and how well does the AI actually work?
Redo's core value proposition is an exchange-first experience powered by AI. The app claims a 10%+ improvement in exchange rates, and Redo's own data highlights a 17% exchange rate lift from its AI exchange agent. One merchant reported a 78% increase in exchanges after switching, and the AI can also analyze images to detect damaged products and flag returns abuse.
How difficult is setup — do I need a developer, and how long does onboarding take?
Setup is self-serve and does not require a developer. The onboarding walkthrough guides you step-by-step through configuring return rules, adding the return portal link to your site footer or policy page, and enabling the app embed directly inside Shopify's theme customizer. Redo also includes white-glove onboarding from their team for all paid products to ensure a custom setup.
What do other merchants say about support — is it actually responsive?
Support is the most praised aspect of Redo across its 500+ reviews, which average a 5.0 rating (98% five-star). Merchants consistently describe the team as responsive, proactive, and genuinely invested in resolving issues — including one case where support spent hours investigating fraud and secured a full refund for affected charges. Multiple long-term merchants (2+ years) highlight that feature requests are regularly acted upon.
