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Sendcloud | Shipping Platform icon

Sendcloud | Shipping Platform

by SendCloudPartner

Sync your Shopify store to Sendcloud in <5 minutes to streamline your shipping labels, tracking and returns in one convenient shipping automation platform.

4.6(451 reviews)· Free plan available
View on Shopify App StoreMore Shipping apps
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About this app

Shipping shouldn’t slow you down. Sendcloud automates your shipping workflow and helps you deliver a better delivery experience from checkout to delivery. Connect your Shopify store to 170+ carriers, automatically create shipping labels, offer flexible delivery options, and keep customers informed with branded tracking updates. From label creation to returns, manage your entire shipping process in one platform.

Pricing

Free

Free

  • Use our pre-negotiated shipping rates
  • Service points in your checkout
  • Limited tracking emails for 2 languages

Lite

$33 /mo

  • Ship with your own carrier contract
  • Schedule pick-ups with carriers
  • Full suite of tracking emails

Growth

$99 /mo

  • Full branded tracking page
  • Tracking via SMS
  • Pack & Go picking solution
  • Phone, email & live chat support

Premium

$195 /mo

  • Return portal
  • Unlimited shipping & return rules
  • Dedicated Customer Success Manager
  • Remove Sendcloud watermark

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

Sendcloud offers a free plan that lets you use their pre-negotiated shipping rates and includes service points in checkout and limited tracking emails. Paid plans start at $33/month (Lite) and go up to $195/month (Premium), each with an additional per-label fee (€0.09–€0.11). All paid plans come with a 14-day free trial, and annual billing saves 20%.

How long does setup take — can I do it without a developer?

Setup requires no coding skills. You simply install the Sendcloud app from the Shopify App Store and connect your store — the official documentation describes the process as completable in under 5 minutes. Order import preferences, shipping rules, and notification settings can all be configured directly from the Sendcloud panel without technical help.

Which carriers are supported, and can I use my own carrier contract instead of Sendcloud's rates?

Sendcloud connects to 170+ carriers including DHL, UPS, DPD, Evri, PostNL, and Royal Mail. You have the flexibility to ship using Sendcloud's pre-negotiated discounted rates or upload your own carrier contracts — so you're not locked into their pricing and can keep existing agreements while managing everything in one platform.

What delivery options can I offer customers at checkout?

You can offer home delivery, pickup point/service point delivery, same-day, and next-day options at checkout. A dedicated Sendcloud Checkout App also enables dynamic rates and delivery date selection, though the fully dynamic checkout experience is exclusive to Shopify Plus stores on a premium Sendcloud plan.

Does Sendcloud handle returns, and is there a branded return portal?

Yes — Sendcloud includes a self-service branded return portal, but it is only available on the Premium plan ($195/month). Lower-tier plans support return labels but do not include the full return portal. The platform manages the entire returns workflow, with tracking status synced back to Shopify.

How does Sendcloud keep my customers informed after they place an order?

Sendcloud sends branded tracking emails automatically once labels are created. Depending on your plan, it also supports SMS and WhatsApp tracking notifications, a branded tracking page, and real-time order updates. The full branded tracking page and SMS notifications are available from the Growth plan ($99/month) upward.

What do other merchants say about reliability and support quality?

Sendcloud holds a 4.6-star rating across 434 Shopify App Store reviews, with 76% giving 5 stars. Merchants praise the seamless Shopify order sync, time savings on label creation, and responsive support team. Some negative reviews from higher-volume merchants cite inconsistent live chat support and occasional carrier availability issues (e.g., certain routes not returning quotes), so it may suit small-to-mid-sized operations better than very high-volume shippers.