With ShipBob, ecommerce brands get logistics support for all sales channels, globally. Showcase your brand with our full customization suite (branded packaging, inserts, gift notes, and more). Online orders are picked, packed, and shipped same-day, using the delivery speed you choose. Have B2B/wholesale orders in addition to DTC? ShipBob can manage retailer compliance, including EDI documents. And with 60+ warehouses across the US, Canada, Europe, and Australia, ShipBob can grow with you.
Is the app truly free, or will I be paying significant fees from day one?
The Shopify app itself is free to install, but ShipBob bills separately for every core service. You'll be charged for receiving inventory into their warehouses, monthly storage (e.g., ~$5/bin or ~$40/pallet), and per-order fulfillment and shipping costs. There is also a reported monthly minimum spend of around $275. Actual quotes are customized, so request one before committing.
How predictable is my monthly bill — are there hidden fees I should watch out for?
ShipBob's pricing model is transaction-based across four categories: pick-and-pack, storage, receiving, and shipping — but many merchants report that actual costs run significantly higher than initial estimates, with some citing costs 143–243% above quotes. Ancillary charges like carrier surcharges, kitting, custom packaging, and returns processing frequently accumulate to an additional 10–20% of spend. Budgeting an extra 15–30% buffer on top of your quote is widely recommended.
Is ShipBob a good fit for my store's current order volume, or do I need to be a certain size?
ShipBob is best suited for brands shipping at least 100–400+ orders per month. While there is a Growth plan for fewer than 400 shipments per month, analysts note that recent order minimums and volume requirements make ShipBob a less practical option for startups or low-volume sellers. High-volume, established DTC brands consistently report better experiences and ROI than early-stage businesses.
Does ShipBob integrate with my existing tools like Klaviyo, Gorgias, or ReCharge?
Yes — ShipBob integrates with 100+ tools and platforms. Out of the box it connects with Shopify, Amazon, Walmart, Facebook/Instagram, Klaviyo, Gorgias, and NetSuite, and supports returns platforms like Loop Returns, Happy Returns, and AfterShip, plus subscription tools like Recharge and Ordergroove. The full integrations list is continually evolving, so checking their partners page for the latest is recommended.
How fast will orders ship, and can ShipBob actually deliver 2-day shipping to my customers?
ShipBob offers same-day fulfillment on orders placed before their daily cutoff, with 2-day shipping available across the continental US by distributing inventory across their 60+ fulfillment centers in the US, Canada, Europe, and Australia. One independent review platform noted ShipBob claims a 99.95% order accuracy rate. However, some merchants report fulfillment delays and carrier-related issues — particularly during peak seasons or when using certain carriers like Amazon Shipping.
What do other merchants say about ShipBob's support and reliability?
Reviews are polarized. Positive reviews — especially from established brands with dedicated account managers — highlight responsive onboarding support and smooth fulfillment workflows. Negative reviews (roughly 9% of Shopify App Store ratings are 1-star) cite repeated packing errors, lost inventory, slow resolution times, and unresponsive sales contacts post-signup. Support quality appears to vary significantly by account size and assigned team.
Does ShipBob work properly with Shopify Markets if I sell internationally?
This is a known limitation: multiple merchants have reported that ShipBob's app only syncs aggregated inventory totals across all Shopify Markets, rather than per-market stock levels. This means a store with inventory in Australia but not the US could still show items as available in the US market, leading to overselling. ShipBob has not publicly committed to fixing this, so merchants using or planning to use Shopify Markets should confirm compatibility before onboarding.
