SmartBot is a powerful AI-driven customer support solution for Shopify stores. Enhance customer satisfaction, automate support, and boost sales with SmartBot
SmartBot is more than just an AI chatbot — it’s your strategic partner in growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence. SmartBot learns from your store’s products, pages, orders, and policies to deliver 24/7 context-aware support and personalized product recommendations, helping you boost conversions, increase order value, and delight customers.
Is there a free plan, or do I need to pay from day one?
SmartBot offers a genuinely free plan that includes unlimited AI chats, supporting up to 50 products — no payment details required to start. Paid plans begin at $30/month (Starter, up to 200 products), $100/month (Growth, up to 1,500 products), and $300/month (Pro, up to 20,000 products). All annual plans save 30% compared to monthly billing.
Does SmartBot work with tools I'm already using, like Klaviyo, Gorgias, or WhatsApp?
Yes — SmartBot integrates with Klaviyo, Gorgias, WhatsApp, Shopify Flow, Shopify Checkout, and Shopify Admin out of the box. It also connects with leading AI models including ChatGPT, Gemini, and GPT-5. WhatsApp live agent handoff is available starting on the Starter plan ($30/month).
How does SmartBot learn about my store — do I have to manually feed it information?
SmartBot automatically learns from your store's products, pages, orders, and policies to deliver context-aware responses without manual data entry. On higher-tier plans it can also learn from blogs, uploaded files, and a custom knowledge base. Merchants note the bot is also trainable — you can correct it when it makes a mistake, and it adapts over time.
Can SmartBot handle customers in multiple languages, and does it work for international stores?
Yes — SmartBot supports 11 languages including English, French, German, Spanish, Japanese, Dutch, Portuguese, Chinese (Simplified and Traditional), and Korean. It also supports multi-currency, making it a viable option for stores selling internationally across different markets.
What happens when the AI can't answer a question — is there a live agent fallback?
SmartBot supports omnichannel handoff, allowing the AI to escalate conversations to live human agents via WhatsApp and email when it cannot resolve an issue. This handoff capability is available from the Starter plan ($30/month) and up, ensuring customers aren't left stranded by the bot.
Will SmartBot show its own branding on my store's chat widget?
By default, SmartBot branding is visible on the chat widget. The option to remove SmartBot branding is only available on the Growth plan ($100/month) or higher. Merchants on the Free or Starter plans should expect the branding to remain visible to their customers.
What do other merchants say about SmartBot — is the support team reliable?
SmartBot holds a 4.8-star rating across 375+ reviews on the Shopify App Store and carries the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and integration. Merchants highlight that the setup is straightforward, the bot learns and adapts over time, and the support team is responsive — though some users on lower plans report occasional quirks with settings saving.
