Our store pickup solution provides your customers with a seamless pickup option that integrates with your store's existing shipping and styling. If you have a physical location and a Shopify store then this solution is perfect for you to provide a complete store pickup solution. With this store pickup solution, you can boost your conversion rates and provide customers with a great solution to pick up their orders in-store. This would save shipping costs for your customers who live locally.
Is Genie Store Pickup free, or will I have to pay?
The app is listed as free on the Shopify App Store. However, at least one merchant noted the developer introduced a paid tier ($5/month) with short notice, though the developer acknowledged this as an error and resolved the situation. It's worth confirming the current pricing structure directly on the app listing before installing.
Can I manage multiple pickup locations, or is this only for single-location stores?
Genie Store Pickup supports unlimited pickup locations. Each location's pickup times and availability can be controlled independently, making it well-suited for businesses with multiple physical stores or event-based pickup points.
Will my customers be able to choose a specific pickup date and time?
Yes. Customers can schedule their pickup orders using a built-in date and time picker. The app also supports time slot management, order limits per time slot and per day, cutoff times, and blackout dates for days when pickup is unavailable.
Will this app slow down my store?
Merchants consistently report that the app does not negatively affect store performance. Multiple reviewers specifically note it runs smoothly and doesn't slow down their store, and the Shopify Magic summary highlights that the app 'improves website performance.'
How easy is it to set up — do I need a developer?
The app is widely described as easy to set up without developer help. It integrates with Shopify's checkout and existing theme styling out of the box. The support team (notably a team member named Ali) is also known to assist with custom code or theme adjustments when needed.
Can I exclude certain products from the pickup option?
Yes. You can exclude products from pickup using product tags, including bulk exclusions. You can also make pickup mandatory for specific products only, giving you granular control over which items are eligible for in-store collection.
What do other merchants say about support?
Support is a consistent highlight across 205 reviews, with a 4.9 overall rating (97% five-star). Merchants praise the team for being responsive, knowledgeable, and willing to make custom adjustments. The Shopify Magic summary describes support as 'responsive and helpful, quickly resolving issues and providing custom solutions.'
