Is there a free plan, and what do I actually get on each pricing tier?
Yes, there is a free Starter plan, but it is limited to only 1 product. The Basic plan is $9.99/month (or $99.99/year) and unlocks unlimited products with all core option types. The Advanced plan is $19.99/month (or $199.99/year) and adds conditional logic and price add-ons. Paid plans include a 14-day free trial, and development stores get the app free.
Do conditional logic and price add-ons cost extra, or are they included in the base plan?
Both conditional logic and price add-ons are exclusive to the Advanced plan at $19.99/month — they are not available on the free Starter or Basic ($9.99/month) plans. If you need to show/hide options based on previous selections or charge extra for specific choices, you'll need to budget for the Advanced tier.
What option types does the app support — can I use color swatches, file uploads, and text boxes?
Yes, the app supports a wide range of input types including color and image swatches, short and long text boxes, checkboxes, radio buttons, dropdowns, file uploads, multi-select, and number fields. It also supports custom CSS, custom HTML, gift wrap, and translation — covering most common product personalization needs.
Will this app work with my existing Shopify theme without breaking anything?
The app is compatible with most Shopify themes and carries the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and integration. That said, some themes (Focal, Wookie, Symmetry, Turbo, Streamline, and others) may need minor adjustments, and Relentless Apps maintains specific compatibility guides for each. Merchants report the app integrates seamlessly in the vast majority of cases, and the support team resolves any theme conflicts quickly.
Will installing this app slow down my store's page speed?
The developer's own documentation addresses 'High Script Evaluation in Page Speed scores' and provides a guide on how to speed up the app. Relentless Apps emphasizes that options display immediately with no delay, and the app relies solely on Shopify's infrastructure rather than external third-party services for reliability. Most merchant reviews do not flag speed issues, though running many apps simultaneously can always have cumulative effects.
How long does setup take — can I do this myself without a developer?
Most merchants report the app is intuitive and easy to set up without coding. Multiple reviewers specifically noted they could configure options on their own, with one saying 'I was able to figure most things out on my own' and another describing it as 'incredibly intuitive and easy to use, even for someone without a technical background.' For Shopify 2.0 themes, options are added via app blocks in the theme editor. A comprehensive knowledge base with step-by-step guides for install, conditional logic, price add-ons, and more is available on Relentless Apps' website.
What do other merchants say about the support team?
Support is consistently highlighted as a standout. Reviewers frequently name team members Jon and Martin by name, praising their quick response times and willingness to help with custom coding issues. One merchant noted that a cross-app conflict 'was handled immediately' and called the responsiveness 'rare,' while another said queries were 'resolved quickly and efficiently, often within the same day.' The app holds a 4.6-star rating across 615 reviews, with 88% being 5-star.