Help Scout

Name: Help Scout
Rating: 4.6 (18 reviews)

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in...

4.6(18 reviews)· Free plan available

View on Shopify App Store More Helpdesk apps

Handle four times as many conversations with automation

View detailed Shopify data alongside every conversation

Refund, cancel, duplicate, and edit order directly in Help Scout

Pricing

Free

1 shared email Inbox
1 public knowledge base
Limited saved replies
No AI tools included

Standard

$30 /mo

Multiple Inboxes
Live chat, Instagram, & Messenger
Multiple knowledge bases
One basic SLA policy
Basic workflows

Plus

$54 /mo

WhatsApp messaging
Advanced workflows
Two advanced SLA policies
Unlimited AI Drafts
Round robin routing

Pro

$90 /mo

Unlimited workflows
Unlimited SLA policies
Multiple routing types
SSO/SAML
HIPAA compliance