1
TIDIO LLC · since 2014 · Store management
Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
1,246
Merchants
—
Pricing
Free plan available
Alternatives
Best alternatives to eDesk ‑ AI, Helpdesk & Chat for Shopify
eDesk ‑ AI, Helpdesk & Chat — eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce.. These are the top-rated Support Shopify apps to consider instead of eDesk ‑ AI, Helpdesk & Chat, ranked by Ecomgraph rating and review data.
10 alternatives · Support
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App
RatingMerchantsPricing
2
Actuals Oy · since 2024 · Store management
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.9
188
Merchants
—
Pricing
Free plan available
3
Gorgias Inc. · since 2017 · Store management
Instantly resolve support inquiries and grow your business.
Rating
4.2
618
Merchants
—
Pricing
Free trial available
4
Premio · since 2023 · Store management
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Rating
4.9
259
Merchants
—
Pricing
Free plan available
5
Moose AI Chatbot & Live Chat
Built for ShopifyVegahub Technology Inc. · since 2023 · Chat
Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...
Rating
5.0
452
Merchants
—
Pricing
Free plan available
6
CK: Abandoned cart on WhatsApp
Built for ShopifyCarthike · since 2020 · Chat
Send campaigns, cart recovery & order updates on WhatsApp Chat
Rating
5.0
275
Merchants
—
Pricing
Free plan available
7
Zipchat AI Chatbot & Live Chat
Built for ShopifyZIPCHAT INC · since 2023 · Chat
AI chatbot, AI Chat for Sales & Support, all channels Helpdesk
Rating
5.0
159
Merchants
—
Pricing
Free plan available
8
Moose WhatsApp Chat Button
Built for ShopifyVegahub Technology Inc. · since 2025 · Support
Add a WhatsApp chat button/icon to your store in just 2 clicks & manage customer conversations directly inside the app. Connect with WhatsApp Busin...
Rating
5.0
126
Merchants
—
Pricing
Free
9
Chizy: AI Chatbot & Live Chat
Built for ShopifyChizy · since 2025 · Store management
24/7 Smart AI Agent to boost sales (unlimited AI chat)
Rating
5.0
120
Merchants
—
Pricing
Free plan available
10
Verifast AI Chatbot + AI Chat
Built for ShopifyVerifast · since 2023 · Upsell and cross-sell
AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs
Rating
5.0
118
Merchants
—
Pricing
Free plan available
eDesk ‑ AI, Helpdesk & Chat alternatives — FAQ
What is the best alternative to eDesk ‑ AI, Helpdesk & Chat?
Tidio ‑ Live Chat & AI Chatbot is the highest-rated alternative to eDesk ‑ AI, Helpdesk & Chat in the Support category, with a 4.8 rating across 1,246 reviews. See the full ranked list above.
Are there free alternatives to eDesk ‑ AI, Helpdesk & Chat?
Some Support apps offer free or freemium plans. Each app above links to its Ecomgraph page where you can see normalized pricing tiers and per-plan features.
How are these eDesk ‑ AI, Helpdesk & Chat alternatives ranked?
Alternatives are other Support Shopify apps ranked by Ecomgraph data — primarily average rating weighted by review count — excluding eDesk ‑ AI, Helpdesk & Chat itself.