Alternatives

Best alternatives to MX: Helpdesk & Live Chat for Shopify

MX: Helpdesk & Live Chat — Manage all customer support in one unified inbox. Free helpdesk with live chat, ticket management, and workflow automation. No watermarks. Install now!. These are the top-rated Support Shopify apps to consider instead of MX: Helpdesk & Live Chat, ranked by Ecomgraph rating and review data.

10 alternatives · Support

1

TIDIO LLC · since 2014 · Store management

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

2

Actuals Oy · since 2024 · Store management

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri...

4

Premio · since 2023 · Store management

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons

5

Redo

Built for Shopify

Redo Tech, Inc · since 2020 · Helpdesk

Everything your brand needs. In one intelligent platform.

6

Vegahub Technology Inc. · since 2023 · Chat

Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...

7

Carthike · since 2020 · Chat

Send campaigns, cart recovery & order updates on WhatsApp Chat

9

Chizy · since 2025 · Store management

24/7 Smart AI Agent to boost sales (unlimited AI chat)

10

Verifast · since 2023 · Marketing and conversion

AI Chatbot (ChatGPT for Cart Recovery, Customer Service & FAQs

MX: Helpdesk & Live Chat alternatives — FAQ

What is the best alternative to MX: Helpdesk & Live Chat?
Tidio ‑ Live Chat & AI Chatbot is the highest-rated alternative to MX: Helpdesk & Live Chat in the Support category, with a 4.8 rating across 1,244 reviews. See the full ranked list above.
Are there free alternatives to MX: Helpdesk & Live Chat?
Some Support apps offer free or freemium plans. Each app above links to its Ecomgraph page where you can see normalized pricing tiers and per-plan features.
How are these MX: Helpdesk & Live Chat alternatives ranked?
Alternatives are other Support Shopify apps ranked by Ecomgraph data — primarily average rating weighted by review count — excluding MX: Helpdesk & Live Chat itself.