1
TIDIO LLC · since 2014 · Store management
AI agent for sales and support. Live chat, email, social inbox
Rating
4.8
1,339
Merchants
—
Pricing
Free plan available
Alternatives
Best alternatives to MX: Helpdesk & Live Chat for Shopify
MX: Helpdesk & Live Chat — Manage all customer support in one unified inbox. Free helpdesk with live chat, ticket management, and workflow automation. No watermarks. Install now!. These are the top-rated Support Shopify apps to consider instead of MX: Helpdesk & Live Chat, ranked by Ecomgraph rating and review data.
10 alternatives · Support
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App
RatingMerchantsPricing
2
QuickCEP · since 2022 · Store management
Increase sales while providing excellent customer service.
Rating
4.9
55
Merchants
—
Pricing
Free plan available
3
Gorgias Inc. · since 2017 · Store management
Instantly resolve support inquiries and grow your business.
Rating
4.3
705
Merchants
—
Pricing
Free trial available
4
Actuals Oy · since 2024 · Store management
Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri...
Rating
4.9
222
Merchants
—
Pricing
Free plan available
5
Moose AI Chatbot & Live Chat
Built for ShopifyVegahub Technology Inc. · since 2023 · Chat
Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...
Rating
5.0
480
Merchants
—
Pricing
Free plan available
6
CK: Abandoned cart on WhatsApp
Built for ShopifyCarthike · since 2020 · Store management
Send campaigns, cart recovery & order updates on WhatsApp Chat
Rating
5.0
297
Merchants
—
Pricing
Free plan available
7
Moose WhatsApp Chat Button
Built for ShopifyVegahub Technology Inc. · since 2025 · Chat
Add a WhatsApp chat button/icon to your store in just 2 clicks & manage customer conversations directly inside the app. Connect with WhatsApp Busin...
Rating
5.0
161
Merchants
—
Pricing
Free
8
Chizy: AI Chatbot & Live Chat
Built for ShopifyChizy · since 2025 · Support
24/7 AI Agent to boost conversions, AI sales-UNLIMITED AI CHAT
Rating
5.0
133
Merchants
—
Pricing
Free plan available
9
Robo Calls ‑ Pakistan
Built for ShopifyDevsol · since 2022 · Chat
Automated order confirmation call to mobile number in Pakistan
Rating
5.0
128
Merchants
—
Pricing
Free to install
10
Spur · since 2022 · Marketing
Boost Sales with WhatsApp Cart Recovery & Instagram Automation
Rating
5.0
118
Merchants
—
Pricing
Free trial available
MX: Helpdesk & Live Chat alternatives — FAQ
What is the best alternative to MX: Helpdesk & Live Chat?
Tidio: AI Chatbot & Live Chat is the highest-rated alternative to MX: Helpdesk & Live Chat in the Support category, with a 4.8 rating across 1,339 reviews. See the full ranked list above.
Are there free alternatives to MX: Helpdesk & Live Chat?
Some Support apps offer free or freemium plans. Each app above links to its Ecomgraph page where you can see normalized pricing tiers and per-plan features.
How are these MX: Helpdesk & Live Chat alternatives ranked?
Alternatives are other Support Shopify apps ranked by Ecomgraph data — primarily average rating weighted by review count — excluding MX: Helpdesk & Live Chat itself.