About this app
WeReply is AI-powered customer support built for e-commerce. It unifies email, live chat, WhatsApp, Instagram and Facebook in one inbox and uses AI to answer repetitive questions - order status, returns, shipping and FAQs - in your brand voice, around the clock. Order and tracking details appear inside every conversation, so your team replies faster without switching tabs. When a question needs a person, WeReply escalates it automatically. Route, tag and assign tickets and track team performance