Self-serve order editing app built for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart cancellation retention rules. Draft orders for B2B, create branded tax invoices, and request store credit refunds. Every shipping address edit auto-recalculates shipping, discounts, and tax. Reduce support tickets and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration.
Is there a free plan, or do I have to pay from day one?
AE: Order Editing & Upsell has no permanent free plan — paid plans start at $39/month for stores processing up to 1,200 orders/month, scaling to $259/month for up to 20,000 orders/month. All plans include a 14-day free trial, and annual billing saves 20–23% depending on the tier.
How long does setup take — can I do it without a developer?
According to the developer, the app goes live in about 5 minutes with no developer needed: install from the App Store, configure your rules (defaults work immediately), then add the widget in the theme editor in roughly 30 seconds. Multiple merchants confirm setup was seamless and required no technical help.
What can customers actually edit, and can I control when editing is allowed?
Customers can add, remove, or swap items, change variants and quantities, edit their shipping address (with Google-powered validation and auto tax/shipping recalculation), and cancel orders subject to your retention rules. You set the editing window — from 15 minutes post-purchase to 'until fulfilled' — and the widget auto-locks once the window closes to protect your fulfillment workflow.
Will it work with my 3PL or fulfillment software?
Yes — AE offers built-in 3PL integration and works with Shopify Admin, ShipStation, Brightpearl, CartRover, and other fulfillment tools. The edit window lock ensures your warehouse doesn't pick an order while it's still editable, preventing fulfillment conflicts.
Does the app take a cut of upsell revenue?
No. The developer explicitly advertises '$0 rev-share' — post-purchase upsell revenue goes entirely to you with no percentage cut taken by the app. The app's landing page highlights this as a key differentiator versus some competing tools that charge 2–5% of upsell revenue.
Does it work for international or multi-currency stores?
Yes. AE supports 8 built-in languages (English, French, Dutch, Spanish, Portuguese, Italian, Swedish, and German) and multi-currency is listed as a supported feature on the Shopify App Store listing. Every address edit also auto-recalculates taxes, which is important for cross-border orders.
What do other merchants say about the support team?
AE has a perfect 5.0-star rating across 222 reviews on the Shopify App Store, with 100% of ratings being 5 stars. Merchants consistently praise the support team as responsive and willing to implement custom features quickly — one merchant noted the dev team built a requested feature in under two weeks. Higher-tier plans include priority support, a dedicated Slack channel, and onboarding assistance.
