Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address, show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps.
Is there a free plan, or do I need to pay from day one?
There is no permanent free plan — pricing starts at $99/month for stores processing 0–2,500 orders, scaling up to $599/month for 10,000–20,000 orders/month. However, a free trial is included with every plan (7 days on the entry tier, 14 days on higher tiers), and all plans include access to every feature from day one.
Will my 3PL or fulfillment software get confused when customers make edits?
This is actually OrderEditing.com's core technical differentiator. The app acts as an integration platform that stops your 3PL or ERP from pulling orders from Shopify until the editing window has closed, so warehouse picks never start on an order that's still being modified. It has verified integrations with ShipHero, Fulfil.io, Brightpearl, NetSuite, Celigo, and Microsoft Dynamics 365, among others.
What exactly can customers edit, and do I control what they're allowed to change?
Customers can self-service edit their shipping address, product variants, quantities, swap or add products, change shipping method, apply a discount code, or cancel the order entirely. Merchants have full control — every feature can be toggled on or off, and you set the time window during which editing is permitted (the most popular window used by merchants is 30 minutes post-purchase).
Does it work with Klaviyo, Recharge, and other tools already in my stack?
Yes — the app advertises 100+ integrations and explicitly supports Klaviyo (for post-purchase upsell emails), Recharge (for subscription order editing), Shopify Flow, Forter (fraud), Shiphero, and Swap Global (for duties/tax compliance), among many others. Grüns, for example, uses it to let customers edit their Recharge subscription orders and upgrade to annual plans.
What do other merchants say about the support team?
With 277 reviews and a 5.0 rating (99% five-star) on the Shopify App Store, merchants consistently highlight the support team as a standout. Reviewers describe the team as proactive and hands-on — one merchant noted it 'feels less like a standard software tool and more like an agency.' Higher-tier plans ($199/month and above) include direct Slack access to the founders and free onboarding.
Does it work for international and multi-currency stores?
Yes. Upselling features are multi-currency and support multiple Shopify Markets across cart, checkout, post-purchase, thank-you page, order status, and Klaviyo flows. Address validation also covers international addresses beyond what Shopify's default Google autocomplete supports, protecting against expensive overseas re-shipments.
Is this purely a support-ticket reducer, or can it actually generate revenue?
Both. Beyond eliminating order-change tickets (Oh Polly reported a 98% reduction in order-change enquiries, from 2,000 monthly contacts to 40), the app includes post-purchase one-click upsells and checkout upsells that merchants credit with significant revenue. Reported results include Nakie generating $80,000 in a single month and one merchant hitting $22,000 in upsell revenue within two months of install.
