Captain Shipping Protection is a custom order protection solution built for Shopify. Keep package protection premium collections, increase order profits, customize your claims policy—no need for a third-party shipping insurance provider. (We are not an insurance firm and do NOT underwrite plans) Upsell digital products as shipping protection, and secured shipping cart checkout including subscription. Seamlessly switch from other apps and start package assurance from checkout and blocks today!
Is there a free plan, and what does it actually cost to get started?
Captain Shipping Protection starts at $11/month for the Standard plan (unlimited orders) and $49/month for the Plus plan (Shopify Plus stores only). There is no permanent free plan, but both tiers include a 14-day free trial. Both plans also carry a 3.99% shipping protection fee on each protection sale.
Do I keep the protection fees, or does Captain Insure take a cut?
You keep all the shipping protection fees collected from customers — Captain Shipping Protection is not an insurance firm and does not underwrite plans. You set your own coverage rates, manage claims yourself, and retain any excess funds when claims are low, making it a direct profit center for your store.
Will the app slow down my store or mess with my theme code?
The app explicitly states it won't add any code to your store theme, using Shopify's native app blocks instead. It holds a 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and integration — so theme conflicts and slowdowns are unlikely.
How long does setup take — can I do it without a developer?
Setup is designed to be no-code and self-service, using Shopify app blocks to embed the widget at cart or checkout. Multiple merchant reviews describe it as 'easy to install' and 'simple to set up,' with the support team available 24/7 via live chat if any configuration help is needed.
Does it work for international and multi-language stores?
Yes — the app includes auto-translate functionality and supports 12 languages including English, French, German, Spanish, Italian, Japanese, Korean, Chinese (Simplified and Traditional), Portuguese, Dutch, and Polish. Multi-currency is also a listed feature, making it viable for global storefronts.
How do customers file claims, and who handles them?
Customers file claims through a built-in claim portal that sends automated email updates to keep them informed. Because Captain Shipping Protection is a self-funded model (not a third-party insurer), you — the merchant — review and resolve each claim directly according to your own policy, typically via refund or replacement through your Shopify admin.
What do other merchants say about the app and its support team?
The app holds a 4.9-star rating across 247 reviews on the Shopify App Store, with 94% being 5 stars. Merchants consistently highlight the responsiveness of the 24/7 live chat support team and note that the app integrates smoothly with existing themes and cart tools, describing it as a reliable revenue-boosting addition to their stores.
