Alternative to shipping insurance, self-fund your own shipping protection with our integrated widget. Route Shipping Protection fees to yourself. Keep 100%.
Navidium is a self-service shipping protection platform to manage your own package protection / shipping insurance offering. Collect your own package protection, manage claims, and keep the rest as profit. We are not a shipping insurance company, and don't underwrite claims. Replace shipping insurance apps with Navidium with included migration, and offer your own customizable shipping protection plan to your customers. Keep all fees, manage your own claims, and route profit to your store.
Do I actually keep the shipping protection fees, or does Navidium take a cut?
You keep 100% of all shipping protection fees collected — Navidium takes no revenue share on any plan, including the free tier. Navidium is not an insurance company; it's a self-service platform that lets you act as your own protection provider, collect the premiums, and route that money directly back to your store. What's left after covering any claims is pure profit.
What does it cost, and is there a free plan?
Navidium has a free plan covering up to 50 orders per month with basic claims portal access. Paid plans start at $29.99/month (up to 500 orders), $49.99/month (up to 1,000 orders), and $99.99/month for unlimited orders with a dedicated Shopify Plus checkout widget. All paid plans include a 3-day free trial.
Does this work with Shopify Plus and my checkout?
Yes — Navidium supports Shopify Plus with a specialized checkout widget, though it requires the Enterprise Plus plan ($99.99/month). The team recommends letting their support staff handle the Plus checkout installation to avoid conflicts with existing apps or custom code. The widget can also be placed on the cart page or cart drawer on any Shopify plan.
How does claims management actually work — will I be stuck handling every claim manually?
Navidium includes a branded self-service claims portal where customers can file claims directly, which then appear in your Navidium dashboard for review. The app supports one-click refunds and reorders to speed up resolution, and higher-tier plans include claims automation and auto-fulfillment to reduce manual work. You manage the entire claims experience under your own brand — Navidium never communicates with your customers.
Does it integrate with the other apps in my tech stack (Recharge, Klaviyo, Rebuy, etc.)?
Navidium integrates with a broad range of popular Shopify apps including Recharge, Rebuy, Bold, Slide Cart, Tapcart, Gorgias, Reamaze, Klaviyo, Skio, AfterSell, Loop Returns, and ShipStation. Subscription integrations are specifically included from the Essential plan ($29.99/month) and above, making it a strong fit for stores with complex tech stacks.
How easy is setup — do I need a developer?
No developer is required. All paid plans include free expert installation by the Navidium support team, and merchants consistently praise the setup as quick and seamless. The app is 'Built for Shopify,' meaning it meets Shopify's highest standards for performance, design, and integration. The team also handles migrations from competing apps like Route at no extra charge.
What do other merchants say — is the support team actually responsive?
Navidium holds a 4.9-star rating from 349 reviews on the Shopify App Store, with 97% being 5-star. Shopify's AI summary of merchant feedback notes that support is described as 'responsive and knowledgeable,' and multiple long-term merchants (some using the app 3–4+ years) highlight quick issue resolution, including fixes after theme updates. The app is frequently called a 'game changer' for turning shipping protection into a revenue stream.
