Single widget with multiple features like WhatsApp chat button, FAQs, order tracking & contact forms by Chatix. Send manual & automated messages - abandoned checkout recovery, order confirmation, COD verification, order fulfilment, and review requests. Mobile app supports manual abandoned cart recovery. Official WhatsApp automation with WhatsApp marketing API, promotions, custom templates, broadcast campaign, shared inbox and realtime chat support. "WhatsApp" is a trademark of Meta, Inc
Is there a free plan, or do I need to pay from day one?
There is a genuinely useful free plan that includes unlimited WhatsApp chats, unlimited premium button designs, multiple support agents, online/offline hours, a WhatsApp share button, FAQs, contact us form, and order tracking — no time limit. Paid plans start at $8.99/month (Advanced, manual messaging features) and $24.99/month (Premium, full automation via WhatsApp Business API), each with a 14-day free trial.
Do I need a WhatsApp Business API account, or can I use my personal/regular number?
You can start with your own personal or existing WhatsApp number on the Free and Advanced plans for manual messaging. The WhatsApp Business API (official Meta integration) is only required on the Premium plan ($24.99/month), which is what unlocks fully automated messages, broadcast campaigns, team inbox, and scheduled broadcasts.
What gets automated, and which plan do I need for it?
Full automation — including abandoned checkout recovery, order confirmation, COD verification, fulfillment alerts, and review requests — requires the Premium plan ($24.99/month) with the WhatsApp Business API. The Advanced plan ($8.99/month) covers the same use cases but only as manual messages. Automated message rates start at $0.0051 and vary by country, in addition to the monthly subscription.
How easy is setup — can I do it without a developer?
Merchants consistently report a smooth, no-code setup. Multiple reviewers describe it as 'super easy to set up,' and the support team offers personalized onboarding sessions (including Google Meet calls) to help get everything configured correctly, including WhatsApp API integration.
What do other merchants say about the support team?
Support is the most frequently praised aspect of the app across its 249 reviews, which average 4.9 out of 5 stars. Merchants highlight that the team is responsive, available even on weekends for urgent issues, and proactively helps troubleshoot problems — including WhatsApp API issues — via live sessions rather than back-and-forth emails.
Does it integrate with my existing review apps like Loox or Judge.me?
Yes. The app officially lists integrations with Loox Reviews and Judge.me alongside WhatsApp and the WhatsApp Business API. This means automated review request messages sent via WhatsApp can feed into your existing review workflows on those platforms.
Is this app useful for COD (cash on delivery) stores?
Yes — COD order verification is a core use case explicitly built into the app. Manual COD verification is available on the Advanced plan ($8.99/month), while fully automated COD verification messages are unlocked on the Premium plan. Multiple merchants selling in COD-heavy markets (India, UAE, Jordan) specifically mention this as a key reason they use the app.
