With easyDHL, you create shipping labels automatically – individually or in bulk. Tracking information and status updates are sent directly to your customers. The app can optionally generate return labels, customs documents, delivery notes, invoices, daily reports, and pick & pack lists in one workflow. The barcode-based shipping workflow reduces errors. easyDHL also enables automatic label printing and user management for external users without Shopify admin access.
Is there a free plan, or do I have to pay from day one?
easyDHL offers a permanently free plan that includes access to all DHL and Deutsche Post/Internetmarke products, with premium features available for the first 50 labels. Paid plans start at $19/month for Basic Shopify stores, scaling up to $49/month for Advanced and $69/month for Shopify Plus, with a $99/month Premium Plus tier for unlimited bulk processing and full automation regardless of Shopify plan.
Do I need a German DHL business account to use this app?
Yes, a German DHL business customer account (Geschäftskundenkonto) is required to use easyDHL. The app connects to DHL's API using your existing DHL credentials — it does not provide its own DHL account or discounted rates, though it does pass through your negotiated DHL business customer prices directly.
Can I ship internationally, and does it handle customs documents automatically?
Yes, easyDHL supports all DHL and Deutsche Post products for both domestic and international shipments, including DHL Paket, DHL Warenpost, DHL International, and Internetmarke. For shipments outside the EU, the app automatically generates the required customs declarations, commercial invoices, and correction invoices in the same workflow — no separate manual step is needed.
How much can I automate — do I have to manually create every label?
Automation is a core feature. The app includes a rule engine that automatically selects the right DHL product based on order details, and can trigger automatic label creation upon order receipt. Batch processing allows up to 250 labels at once on standard paid plans, and up to 1,000 labels at once on the Premium Plus ($99/month) plan.
Will my customers automatically receive tracking updates?
Yes. Tracking numbers and tracking URLs are automatically transmitted to customers after label creation. The app also syncs real-time shipment status events back into Shopify, and you can optionally link to your own branded tracking page instead of DHL's default tracking portal.
What do other merchants say about the support team?
The app holds a 4.8-star rating from 369 reviews on the Shopify App Store, with 92% being 5-star ratings. Merchants consistently highlight fast, knowledgeable support responses. The developer also provides video tutorials, a detailed FAQ, and full app documentation — though official support is primarily in German, not English.
Does it go beyond just shipping labels — can it replace my invoicing and pick-and-pack workflow too?
Yes. In a single workflow, easyDHL can generate shipping labels, return labels, delivery notes, invoices, customs documents, pick lists, pack slips, and a daily end-of-day report. A desktop workstation mode using barcode scanning also allows warehouse staff to process shipments without needing access to the Shopify admin.