Track order status with branded tracking pages and smart shipping notifications. Reduce WISMOs, build customer loyalty, boost sales, and grow your brand.
Track my orders in real time and resolve shipping exceptions before customers complain. Automatically send shipping notifications to keep customers informed. Create a branded, multilingual order lookup page with rich customizations—no more “Where is my order?” questions. Boost sales with a smart AI upsell system. Access powerful analytics to optimize shipping performance. Hide all Chinese origin details with 1 click—perfect for dropshipping. Enjoy live chat or email support, available 24/7.
Is there a free plan, or do I need to pay to get started?
ParcelWILL offers a permanently free plan that includes up to 20 orders/month, access to 1,500+ carriers, real-time tracking, a branded multilingual tracking page, a smart shipment dashboard, dropshipping mode, basic analytics, and support for customer accounts. Paid plans start at $11/month (Essential, 200 orders/month) and scale up to $479/month (Enterprise, 25,000 orders/month), each with a 7-day free trial.
How many carriers does it support — will it work with my shipping provider?
ParcelWILL integrates with 1,500+ global carriers, including USPS, UPS, FedEx, DHL, YunExpress, AliExpress Standard Shipping, China Post, ePacket, and more, with automatic carrier detection and real-time tracking updates. The app states it is continuously adding more carriers to its network.
Does it work for dropshipping stores that ship from China?
Yes — ParcelWILL has a built-in dropshipping mode that hides all Chinese origin details (including 'Aliexpress,' 'China,' and Chinese city names) from tracking pages with a single click, replacing them with your custom locations to protect your supply chain privacy. It also natively supports major dropshipping carriers like AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet, and ePacket.
What integrations does it support — does it work with Klaviyo, Gorgias, or other tools I already use?
ParcelWILL integrates with Klaviyo, Gorgias, Judge.me, PageFly, PayPal, Shopify Flow, and Shopify's native checkout and customer account extensions. It also connects with 50+ Shopify apps overall to create automated workflows, though Klaviyo, PayPal, and Gorgias integrations are only unlocked on the Professional plan ($59/month) and above.
Can I customize the tracking page to match my brand — and will it work with my theme?
Yes — the app provides a fully branded, multilingual order lookup page with rich customization options including custom shipment statuses, estimated delivery dates, product recommendations, and upsell offers. It is 'Built for Shopify' certified, meaning it meets Shopify's highest standards for performance, design, and theme integration, and no developer is needed to set it up.
What do other merchants say about the app and its support team?
ParcelWILL holds a 4.9-star rating across 2,364 reviews on the Shopify App Store, with 97% of ratings being 5 stars. Merchants consistently praise the 24/7 live chat support for fast response times (under 3 minutes reported in reviews) and highlight the app's ease of use, reliability, and suitability for both dropshipping and in-house production stores.
Does it support international stores and multiple languages?
Yes — the tracking page and shipping notifications support 20+ languages including German, French, Spanish, Italian, Japanese, Korean, Chinese (Simplified and Traditional), and more. Auto-translation of tracking details is available on the Professional plan and above, making it well-suited for merchants selling to international audiences.
