Drive repeat sales with branded order tracking. Track123 helps you get ahead of shipping issues and reconvert shoppers while they wait for their packages.
Get peace of mind with responsive, expert live chat support. Go beyond basic order tracking with customizable tracking pages and branded emails that boost engagement and loyalty. Centralize multi-carrier shipments with real-time updates and delivery estimates. Enhance post-purchase experiences with Apple Wallet tracking and AI-powered product recommendations. Built with an intuitive, no-code interface, the app is easy to set up and use. Reduce WISMO tickets and drive repeat sales with Track123.
Is there a free plan, or do I need to pay from day one?
Track123 offers a free Starter plan that includes up to 50 orders/month, real-time tracking, branded multilingual tracking pages, Shopify native email notifications, a product recommendations widget, dropshipping mode, and basic analytics. Paid plans start at $9/month (Growth, 300 orders) and go up to $49/month (Advanced, 2,000 orders) and $699/month (Enterprise, 60,000 orders). Paid plans also offer a 7-day free trial, and all plans charge $0.05 per extra order beyond the monthly limit.
Does it work for dropshipping stores that source from China?
Yes — Track123 includes a dedicated Dropshipping Mode that hides all China-related carrier and origin information from the customer-facing tracking page, making it ideal for AliExpress or CJ Dropshipping-based stores. This feature is available even on the free Starter plan.
How long does setup take — can I do it without a developer?
Track123 is built with a no-code interface and is described by merchants as quick and straightforward to set up. The app works with both Shopify OS 1.0 and OS 2.0 themes out of the box, and multiple merchants report being up and running in minutes, including customizing the tracking page to match their brand.
Does it integrate with Klaviyo, Shopify Flow, and PayPal?
Yes to all three. Klaviyo integration (for building automated shipping flows based on tracking events) and Omnisend are available on the Advanced plan ($49/month) and above. PayPal and Stripe tracking sync — which helps prevent payment disputes and chargebacks — is available from the Growth plan ($9/month). Shopify Flow integration is also supported, though it requires merchants on the Advanced or Shopify Plus plan.
How accurate is the tracking data — will it match what carriers show?
For the majority of carriers, tracking is real-time and reliable, and most merchants report significant reductions in 'Where is my order?' support tickets. However, a small number of reviews note occasional discrepancies between Track123's data and the carrier's own website, particularly around estimated delivery dates. Track123 actively responds to such reports and investigates sync issues on a case-by-case basis.
What do other merchants say about the app and its support team?
Track123 holds a 4.9 out of 5 star rating from over 1,400 reviews on the Shopify App Store, with 94% being 5-star ratings. Merchants frequently praise the responsive live chat support, ease of setup, and the ability to reduce customer inquiries. The Shopify Magic summary notes that merchants find the pricing cost-effective and integration with Shopify smooth.
Does it work for international and multi-language stores?
Yes — Track123 supports 14+ languages including English, French, German, Spanish, Italian, Portuguese, Chinese, Arabic, Russian, Turkish, Dutch, Swedish, Polish, and more. It also supports 1,700+ carriers globally, auto-translates shipment details (on the Advanced plan), and uses Bing Microsoft Translator for localization, making it well-suited for international and multi-currency stores.
