AfterShip support seller to build a branded order tracking page and automated notifications from 1100+ carriers to offer shipment updates. Provide centralized dashboard and analytics reports to monitor shipping status, on-time performance, and identify WISMO risk. We also offer a customizable AI-powered delivery estimate widget(EDD) throughout product detail (PDP) and checkout page to facilitate customer purchase.If you have any questions, can reach out to us through chat or email 24/7.
Is there a free plan, or will I need to pay from day one?
AfterShip offers a free plan that includes 50 shipments per month, access to 1,100+ carrier integrations, a branded tracking page, and carrier-estimated delivery dates — no credit card required to start. Paid plans begin at $11/month (Essentials, 100 shipments) up to $239/month (Premium), with a 7-day free trial on all paid tiers. Be aware that overage fees apply: $0.08 per extra shipment on Essentials and Pro, and $0.12 on Premium.
How many carriers does AfterShip support — will it work with my shipping providers?
AfterShip supports 1,100+ carriers globally, including major ones like USPS, FedEx, DHL, and UPS, as well as hundreds of regional and international carriers. The app auto-detects carriers from tracking numbers and syncs updates directly to Shopify orders, making it particularly strong for merchants using multiple or niche suppliers.
What integrations does it work with — does it connect to Klaviyo, Gorgias, or Shopify Flow?
AfterShip integrates natively with Shopify Checkout, Customer Accounts, Shopify Flow, Klaviyo, Loox, ShipStation, Gorgias, Zendesk, and Attentive, among others. Klaviyo integration and API/webhook access are unlocked on the Pro plan ($119/month) and above. The app also supports email, SMS, and Facebook Messenger notifications across plans.
How long does setup take — can I do it without a developer?
Most merchants are fully operational within an hour. The Shopify integration handles the heavy lifting automatically, and the default notification templates are production-ready out of the box. The branded tracking page can be customized with your logo, brand colors, and product recommendations without any coding required.
What do other merchants say about AfterShip's support and reliability?
The majority of merchants praise AfterShip's support team as responsive and helpful, and the app holds a 4.4 rating on the Shopify App Store (1,235+ reviews) with 82% five-star ratings. However, a notable minority of negative reviews cite inconsistent carrier detection, slow issue resolution in some cases, and at least one complaint about features being silently moved to higher-tier plans without notice — worth factoring in if you rely on features like custom domains.
Does AfterShip work for international and multi-language stores?
Yes — AfterShip supports global tracking across 1,100+ carriers worldwide and offers multilingual tracking pages and email notifications. However, multilingual support is only available on the Pro plan ($119/month) and above. The app interface itself is available in English, German, French, Spanish, and Italian.
Can the branded tracking page actually drive revenue, or is it just a utility feature?
AfterShip's tracking page can display personalized product recommendations and marketing assets, turning a high-engagement post-purchase touchpoint into an upsell opportunity. AI-powered product recommendations and the estimated delivery date (EDD) widget on product detail and checkout pages are available on the Premium plan ($239/month). Merchants report that branded tracking pages have meaningfully reduced WISMO (Where Is My Order?) support inquiries while also generating repeat purchase traffic back to the store.
