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17TRACK Order Tracking icon

17TRACK Order Tracking

Built for Shopify

by 17TRACKPartner

Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experience.

4.9(3,394 reviews)· Free plan available
View on Shopify App StoreMore Order tracking apps
Branding order tracking page
Enhance customer statisfaction
Proactive Shipment Alerts
Popular App Integrations
Elevate your efficiency

About this app

Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care

Pricing

Free

Free

  • 50 shipments per month
  • Access 2,800+ carriers
  • Branded tracking page
  • PayPal integration
  • Dropshipping mode

Basic

$9 /mo

  • 200 shipments per month
  • Customize tracking page
  • Tracking number redirection
  • Shopify shipping status and emails
  • Email notifications

Pro

$49 /mo

  • 1000 shipments per month
  • Seller notifications
  • Shipments export
  • Multilingual email notification
  • Remove 17TRACK branding

Premium

$159 /mo

  • 2000 shipments per month
  • Customize email triggers
  • Transit time analysis
  • On-time delivery analysis
  • Exception orders analysis

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

17TRACK offers a free plan that includes 50 shipments per month, access to 2,800+ carriers, a branded tracking page, PayPal integration, and dropshipping mode — plus a 14-day Premium trial on install. Paid plans start at $9/month (200 shipments) and go up to $159/month (2,000 shipments), with a 20% discount for annual billing.

Does it work with my shipping carriers, including international ones?

Yes — 17TRACK supports over 2,800 carriers across 220+ countries, making it one of the widest carrier networks of any Shopify tracking app. It covers major carriers like USPS, Royal Mail, Canada Post, YunExpress, and many more, making it especially well-suited for international and cross-border shipping.

Does it work for dropshipping stores that ship from China?

Yes, 17TRACK includes a dedicated 'dropshipping mode' that lets you hide Chinese origin information from the tracking page with a single click — protecting your brand from supplier exposure. This feature is available even on the free plan.

What tools does it integrate with — does it work with Klaviyo and Shopify Flow?

17TRACK integrates natively with Klaviyo, Omnisend, Shopify Flow, Shopify Admin, Checkout, Judge.me, Loox, Trustpilot, PayPal, Gorgias, Okendo, and Yotpo. The Klaviyo integration lets you trigger automated email/SMS flows based on shipment status changes (e.g., 'Delivered'), though note that Klaviyo's shipment-status flows require Klaviyo's Pro plan ($45+).

How long does setup take — can I do it without a developer?

Installation is no-code and takes just a few minutes directly from the Shopify App Store. However, some merchants report the interface isn't fully intuitive, and more advanced configurations (like custom email triggers or analytics) can take extra time to learn without a tutorial or onboarding call.

What do other merchants say about the support team?

17TRACK holds a 4.9-star rating from over 3,300 reviews on the Shopify App Store, with 95% being 5-star. Most merchants praise responsive support and quick issue resolution. A minority of negative reviews cite inaccurate support guidance and frustration around shipment quota transparency, though the team does publicly respond and escalate unresolved cases.

Is it 'Built for Shopify' certified, and will it slow down my store?

Yes — 17TRACK holds the 'Built for Shopify' badge, meaning it meets Shopify's highest standards for performance, design, and platform integration. The tracking page is a hosted, branded page (not injected theme code), which minimizes impact on your storefront's load speed.