Edit orders easily with Cleverific - customers can make changes to their Shopify orders after checkout, while staff handles complex order edits from the admin.
With Cleverific, your customers can make self-serve changes without contacting support. Easily handle any other order edits such as editing billing address, exchanging items, adjusting product options, adding customizations, or modifying taxes. Simplify your workflow with a single solution to edit orders, offer self-serve order editing, automate order editing with Flow, recover abandoned carts, and enhance draft orders for sales, custom orders, wholesale orders, backorders, preorders and more.
Is there a free plan, or do I need to pay from day one?
There is no permanent free plan — paid plans start at $49/month (Growth), $99/month (Professional), and $299/month (Premium Plus), with pricing scaling by order edit volume. However, all plans include a 21-day free trial with full feature access and no credit card required to start.
What can Cleverific edit that Shopify's native order editing can't?
Cleverific goes far beyond Shopify's built-in editing, which has many hard limitations. With Cleverific's Advanced Mode, you can edit orders older than 180 days, modify tax rates, change billing addresses, add cart-level discounts to existing orders, adjust shipping rates, and edit unlimited line item properties — none of which Shopify's native editor supports.
Can my customers edit their own orders, or is this only a tool for my support team?
Both. Cleverific offers a self-serve customer portal where shoppers can make changes — like updating their shipping address or swapping product options — without contacting support. Staff can also handle more complex edits from the Shopify admin using Quick Mode or Advanced Mode.
How long does setup take — do I need a developer?
Most merchants are fully configured in under 30 minutes. Cleverific uses a drag-and-drop setup that requires no coding. For merchants who need extra help, the team offers free onboarding assistance, and the Premium Plus plan includes white-glove onboarding and team training.
Does it integrate with Shopify Flow, Klaviyo, ReCharge, and my fulfillment tools?
Yes — Cleverific integrates with Shopify Flow (available on all plans) to automate edits like adding free gifts or splitting bundles, and it connects with Klaviyo, ReCharge, ShipStation, Oracle NetSuite, Rebuy, and Order Printer Pro. It also integrates with major 3PLs and fulfillment providers, syncing order edits in real time before fulfillment.
What do other merchants say about the support team?
Merchant feedback is consistently positive: reviewers highlight that support is responsive, proactive, and stays in contact until issues are resolved. The app holds a 4.6-star rating from 234 reviews on the Shopify App Store, with 85% being 5-star ratings. Long-term merchants — some using the app for over 7–9 years — specifically praise the team's willingness to act on feature requests.
What happens if a customer tries to edit an order that has already shipped?
You control the editing window entirely. Merchants can set time limits, fulfillment status rules, or custom conditions so that orders automatically become non-editable once they've shipped or after a defined period. Cleverific also integrates with Shopify Flow to pause fulfillment syncing during the editing window, ensuring changes are finalized before orders go to your warehouse or 3PL.
