by KlaviyoPartner
Get the most out of your product reviews with all your data consolidated in one platform. Deliver a seamless customer experience with all review re...
Get the most out of your product reviews with all your data consolidated in one platform. Deliver a seamless customer experience with all review requests on brand, on time, and never double-sent – Klaviyo already has all your existing templates and applies smart sending rules to all sends.
Free
Free
Reviews
$25 /mo
Used by 12,604 Shopify stores
Data sourced from StoreLeads
Klaviyo Reviews is an add-on product built on top of the Klaviyo platform — you need an active Klaviyo account to use it. It is available for Shopify and WooCommerce stores, and pricing for the Reviews add-on is billed separately from your main Klaviyo subscription.
There is a free tier that covers up to 50 orders per month, which includes automated review requests via email and SMS, custom questions, reviewer coupon rewards, and review imports. If your store processes more than 50 orders a month, the paid plan starts at $25/month for up to 250 orders and scales with your order volume from there.
Yes, Klaviyo Reviews supports review imports. You can migrate existing reviews by going to the Reviews tab in Klaviyo, selecting All Reviews > Upload Reviews. However, some merchants have reported issues with specific platform imports (e.g., Yotpo imports not working in certain cases), so it's worth testing the import before fully committing to the switch.
Klaviyo Reviews is natively built into the Klaviyo platform, so it leverages your existing templates and applies smart sending rules to prevent double-sending. Review requests are sent through automated email and SMS flows, and on the paid plan, request timing can even be based on confirmed delivery data from carriers, ensuring customers are only asked after they've actually received their order.
The app supports a wide range of display formats including star ratings, photo/media galleries, review carousels, an all-reviews page, review summaries, product Q&A, product grouping, filtering, and rich snippets for SEO. Widgets are customizable via fonts, colors, and custom CSS to keep the look on-brand. Note that as of early 2026, the All Reviews widget does not support displaying store replies to reviews — a confirmed limitation flagged by merchants.
Klaviyo Reviews goes beyond simple collection. You can build customer segments based on star rating and answers to custom review questions. Profile-level answers (e.g., sizing, dietary preferences) sync to Klaviyo customer profiles and can be used to personalize emails, trigger flows, or identify your top advocates — all within the same Klaviyo account you already use.
The app supports seven languages: English, Spanish, French, German, Italian, Korean, and Portuguese (Brazil). It works with Shopify Flow and is available to both Shopify and WooCommerce merchants. International merchants should note that SMS review requests depend on Klaviyo's SMS coverage in their region, which varies by country.