Ecomgraph
Reputon Customer Reviews App icon

Reputon Customer Reviews App

Built for Shopify

by ReputonPartner

Collect reviews on Facebook, Etsy, Trustpilot and Google reviews. Send automated AI personalized follow-up emails when clients receive orders.

4.9(1,038 reviews)· Free plan available
View on Shopify App StoreMore Social proof apps
Reputon Shopify reviews
customer reviews email templates
ask for reviews ai translation
customer reviews redirect negative feedback
Customer reviews Shopify app reporting
Rate us and review widgets for Shopify
customer reviews coupon codes

About this app

NEW! AI EMAIL LOCALIZATION: send emails in customers' language! Get more reviews on 3rd party review platforms. We support Google reviews, Facebook reviews, Trustpilot reviews, SmartCustomer, Yelp, Reviews.io and many others. Send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. Use AI-personalisation in email templates. Add a rate us widget to your storefront. Send emails to past orders.

Pricing

Beginner

Free

  • Up to 50 emails / month
  • Customizable email templates
  • Multiple review links
  • Flexible email triggers
  • Bad reviews filter

Lite

$9.99 /mo

  • Up to 150 emails / month
  • + All Beginner plan features
  • HTML email editor
  • Import from .CSV
  • Sending time option

Standard

$24.99 /mo

  • Up to 500 emails / month
  • + All Lite plan features
  • Sending frequency option
  • Email blacklist
  • Order delivered/Order tag email trigger

Advanced

$49.99 /mo

  • Up to 1500 emails / month
  • + All Standard plan features
  • Aftership integration
  • VIP customer support

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

Yes, there is a free plan available. The Beginner (Free) tier includes up to 50 emails per month, customizable email templates, multiple review links, flexible email triggers, a bad reviews filter, email stats, and AI email localization. Paid plans start at $9.99/month (Lite, up to 150 emails) and go up to $49.99/month (Advanced, up to 1,500 emails), with extra emails available for additional fees.

Which review platforms does this app support — is it just Google, or others too?

The app supports a wide range of third-party platforms including Google, Facebook, Trustpilot, Sitejabber, Yelp, Etsy, Reviews.io, and many others. You can even set probability weights (e.g., 50% Google, 25% Facebook, 25% Yelp) to distribute your reviews evenly across the internet.

How does it protect me from getting negative public reviews?

The app includes a bad reviews filter that intercepts unhappy customers before they post publicly — redirecting them to a private custom feedback form instead. This gives merchants a chance to resolve the issue and potentially turn a 1-star situation into a 5-star review, according to the app's listing and developer website.

How does the review collection process work — is it automated?

Yes, it's fully automated. The app sends follow-up emails to customers after their orders are fulfilled or delivered, asking them to leave a review on the platform of your choice. It also supports AI-personalized email templates, follow-up sequences, coupon code incentives to encourage reviews, and a "Rate Us" widget you can add directly to your storefront.

Can I do the setup myself, or do I need a developer?

Merchants consistently report that setup is straightforward and requires no technical skills. The Shopify App Store summary notes that merchants appreciate the "easy setup and user-friendly interface, even without technical skills," and multiple reviewers describe it as simple to get running quickly.

Does it work for international stores, and can it send emails in my customers' language?

Yes — a recently added feature is AI Email Localization, which automatically sends review request emails in the customer's own language. This makes it well-suited for international and multilingual stores without requiring you to manually create separate templates for each language.

What do other merchants say about the support team and overall reliability?

The app holds a 4.9-star rating from nearly 1,000 reviews on the Shopify App Store, with 91% being 5-star ratings. Merchants praise the support team as responsive and helpful, and note that the app is reliable and regularly updated with new features. It carries the "Built for Shopify" badge, meaning it meets Shopify's highest standards for performance, design, and integration.