by SeelPartner
With Seel, shoppers can make final sale items returnable, offset carbon emissions, and protect orders from loss, damage, or delay. Seel pays associated refunds.
Transform your post-purchase experience with Seel's complete solution for returns, exchanges, and order protection. Enable customers to easily submit returns through our Resolution Center with real-time order status updates. Boost sales with 7-day return protection and coverage for missing/damaged items. Perfect for merchants looking to reduce support workload and increase conversions. Handle everything from one dashboard - from returns to protection claims.
Used by 15,787 Shopify stores
Data sourced from StoreLeads
Seel is completely free for merchants to install and use. Seel's products are customer-paid, meaning shoppers pay the protection fee at checkout (typically 1–3% of the order value, with a minimum of $0.98 USD), and Seel pays all associated refunds and claims directly — merchants incur no hidden fees or out-of-pocket costs.
When a customer opts into protection and has an issue, they submit a claim through Seel's self-service Resolution Center. Seel approves eligible claims and issues refunds automatically, with no action required from the merchant. This eliminates the need to chase couriers or process return refunds manually, significantly reducing support ticket volume.
Setup requires no coding and takes roughly 10–15 minutes. After installing the free Shopify app and connecting your store, Seel's widget automatically appears on your checkout page. Widget placement is flexible and the interface is described by merchants as clear and intuitive.
Seel's Worry-Free Purchase covers orders against shipping loss, damage, and delay, and also allows final-sale items to be made returnable. Customers have 7 days after delivery to report issues through the Resolution Center, while lost packages (not delivered within 30 days domestically) can be reported as lost. Cosmetic damage, manufacturing defects, and quality issues are excluded from shipping protection coverage.
Most international shipments and returns to the US are covered. For returns outside the US, merchants need to contact Seel's sales team to discuss specific requirements. The app is listed as based in the United States, and insurance is underwritten in 79 countries and jurisdictions, so international coverage may vary.
Yes — Seel explicitly supports A/B testing. You can test Seel alongside your existing workflows, and Seel's team will help you design a test structured to deliver high-confidence results before a full rollout.
The app holds a 4.9/5 rating across 216 reviews on the Shopify App Store, with the Shopify Magic summary noting merchants praise its reliability and responsive support team. However, a small number of negative reviews cite slow or unresponsive merchant support for setup issues, and some end-customer complaints on Trustpilot (rated 4.3/5) mention delays in claim resolution — so support quality appears strong overall but inconsistent in edge cases.