Is there a free plan, or do I need to pay from day one?
There is no permanent free plan. Convertway's paid plans start at $99/month (Premium), $149/month (Growth), and $249/month (Enterprise), all billed in USD. Every plan comes with a 7-day free trial so you can test before committing. Annual billing is available and saves up to 20–25% depending on the tier.
What are the true costs beyond the monthly subscription fee?
The monthly plan is only part of the cost — additional per-message charges apply on top of the subscription fee for every notification sent via SMS, WhatsApp, or RCS. The Shopify App Store listing explicitly states 'Additional charges will apply as per the notifications sent,' and these usage-based charges are billed every 30 days alongside the base plan.
How reliable is SMS and WhatsApp message delivery, and what do merchants say about support?
Reviews are mixed. The majority (84%) are 5-star, with merchants praising high delivery rates, responsive account managers, and automation flows. However, a notable share of 1-star reviews cite SMS delivery failures lasting weeks, funds getting stuck after top-ups, and slow or unhelpful support responses. Merchants with high-volume SMS usage in particular have reported issues getting timely resolutions.
Does it integrate with Klaviyo, Judge.me, and other tools I'm already using?
Yes. Convertway integrates with Klaviyo (to sync subscriber lists for targeted SMS/WhatsApp campaigns), Judge.me (to automatically trigger SMS review requests post-fulfillment), Stamped.io, MoEngage, Shipway, ReConvert, PageFly, and various shipping and checkout apps. The integrations page also lists AfterShip and several checkout platforms.
How long does setup take — can I do it without a developer?
Convertway is designed to be no-code. The app's website claims merchants can 'start sending messages in just 4 minutes,' and multiple merchant reviews describe the onboarding as smooth and the platform as very easy to set up without technical help. Pre-approved SMS and WhatsApp templates are included so you can launch campaigns quickly. The Enterprise plan also includes dedicated onboarding and setup support.
What channels and automation capabilities does the app actually cover?
Convertway covers WhatsApp, SMS, RCS, and Email from a single platform, with a unified omnichannel inbox that also includes Instagram DMs (on Growth and above). Core automation flows include abandoned cart recovery, welcome series, win-back campaigns, COD-to-prepaid nudges, order/shipping notifications, and drip sequences. Higher-tier plans unlock chatbot flows, WhatsApp Catalog selling, AI Voice Agent for cart recovery, and multi-agent inbox with auto-assignment.
Does it work for international stores or stores messaging in non-English languages?
Yes. Convertway supports sending SMS in all text-based languages, including English, French, Spanish, Chinese, Arabic, and more, per the app's official FAQ. WhatsApp messaging is also available globally, and the platform positions itself for international eCommerce, D2C, and other verticals. However, WhatsApp conversation windows expire after 24 hours of inactivity, which is a platform-level constraint to be aware of for international customer service use cases.
