Drive more revenue from your subscription strategy with insights, subscriber experiences & a subscription core trusted by top brands—we help you build buyer routines that last. Subscription management: no-code customer portals, dynamic bundles, tiered discounts Analytics & insights: monitor your business’ performance, compare to industry benchmarks & optimize results Subscription experiences: convert more customers to subscribers, offer incentives on upcoming orders, save cancellations & more
Is there a free plan, or do I need to pay from day one?
Recharge offers a 60-day free trial with no transaction or processing fees during that period. After the trial, pricing starts at $25/month for stores with up to 50 subscribers (no transaction fees on that tier), then moves to $99/month plus 1.25%–1.49% + 19¢ per transaction on the Starter plan, and $499/month on the Plus plan. There is no permanent free plan.
What do the transaction fees really add up to — and are there hidden costs?
Yes, beyond the monthly platform fee, Recharge charges a per-transaction fee of 1.25%–1.49% + 19¢ on the Starter and Plus plans. Some long-term merchants have reported that combined platform and transaction fees can exceed 10% of recurring revenue when factored alongside standard payment processor fees. The $25/month entry plan avoids transaction fees but is capped at 50 lifetime subscribers before automatically upgrading to the paid tier.
Does it integrate with Klaviyo, Gorgias, and other tools I'm already using?
Yes — Recharge natively integrates with Klaviyo, Gorgias, Stripe, Attentive, and Avalara, and also works with Shopify Checkout, Customer Accounts, and Shopify POS. The Klaviyo integration in particular lets you build automated email and SMS flows triggered by subscriber events. Additional integrations for loyalty, shipping, page builders, and more are available through Recharge's app marketplace.
How easy is the setup — can I do it without a developer?
Recharge is widely praised for its clean, intuitive interface and no-code customer portal customization, making it accessible to non-technical merchants for standard setups. The basic flow involves installing the app, configuring subscription plans and payment methods, customizing the widget on product pages, and running test orders before launch. More advanced customization (e.g., custom bundles, storefront API) on the Plus plan may require developer involvement.
What do other merchants say about the support team?
Recharge holds a 4.8-star rating from over 2,070 Shopify App Store reviews, with 88% being 5-star. Merchants frequently praise the support team as responsive and knowledgeable, with specific callouts for guided migration assistance and hands-on implementation help. A minority of reviewers — particularly smaller merchants — have reported slower response times or difficulty reaching sales support, and some legacy customers have expressed frustration over repeated price increases.
Can my customers easily manage their own subscriptions without contacting me?
Yes — Recharge includes a no-code, brandable self-service customer portal where subscribers can skip, pause, swap products, update billing or shipping details, and cancel on their own. However, some merchants note that the portal can be less intuitive for end customers, and there is an ongoing effort by Recharge to improve the experience. The portal is available across all paid plans.
What happens to my subscriber data if I decide to switch apps later?
Your subscriber data (orders, billing info, subscription schedules) lives within Recharge's platform, and migrating away is non-trivial — multiple long-term merchants have noted that the switching cost is a real constraint once you have an established subscriber base. Recharge does offer migration support when onboarding from other platforms, and the process is generally smooth coming in; however, exiting requires careful coordination and is cited as a risk factor for lock-in by some reviewers.
