Retain more customers with a customisable loyalty program and referrals. Launch quickly and easily make changes, no coding required. Encourage customers to spend more and increase repeat purchases with 20+ out-of-the-box campaigns, like goal spend and social media engagement. Acquire more new customers quickly by incentivizing referrals. Access advanced analytics to understand customer behaviour and optimise your rewards program to boost engagement and create lasting brand loyalty.
Is there a free plan, or do I need to pay from day one?
Yotpo offers a free plan available to stores processing fewer than 100 monthly orders, which includes basic loyalty features like a rewards sticky bar, points for purchases, points-for-discounts exchange, a referral program, and basic analytics. Paid plans start at $199/month (Pro) — which unlocks a dedicated rewards page, more earning options, checkout redemption, and key integrations like Klaviyo and ReCharge — with an additional $0.20 per order after 500 monthly orders.
How long does setup take — can I do it without a developer?
Yotpo is built with a no-code philosophy and connects directly to your Shopify admin, so you can get your points program live without any developer involvement. You use a visual builder to configure your point rules, customize widget colors and fonts to match your brand, and place the loyalty widget on your storefront — all without writing a single line of code.
Does it integrate with Klaviyo, ReCharge, Gorgias, or Shopify Flow?
Yes — Yotpo Loyalty integrates natively with Klaviyo, ReCharge, Gorgias, Shopify Flow, and more. On the Pro plan and above, you can trigger custom emails in Klaviyo based on point balances or VIP tier changes. The app also works with Shopify Checkout, Shopify POS, and Customer Accounts out of the box.
Will this app slow down my store?
According to Yotpo, the app's widgets are built to load quietly in the background and only appear after the main page content has finished loading. Yotpo states the code is specifically tuned for Shopify themes and that global brands trust it to handle massive traffic spikes without performance degradation.
What do other merchants say about the support team?
With a 4.7-star rating across 936 reviews on the Shopify App Store (84% five-star), merchants consistently praise the support team for being quick, professional, and effective at resolving issues. Specific agents like Nyle, Jeff, and Stephanie are frequently called out by name for going above and beyond. The live chat feature is highlighted as especially useful for fast answers.
Does it work with Shopify POS for in-person retail?
Yes — Yotpo includes a native Shopify POS integration that syncs points and VIP tier data in real time between your online store and physical retail locations. Store staff can see a customer's point balance at the register and apply discounts on the spot, and shoppers earn points for in-store purchases instantly. Customers can also save their loyalty card to Apple Wallet or Google Pay for quick access.
What types of rewards and earning actions can I offer customers?
Yotpo supports 20+ out-of-the-box campaigns covering a wide variety of earning actions including purchases, social media follows, referrals, birthday rewards, blog engagement, and leaving product reviews. Reward types merchants can offer include discount coupons (percentage or fixed), free shipping, free products, gift cards, store credit, early access, exclusive access, and membership perks — all configurable without code.
