With TrustReviews, collecting and displaying customer feedback is effortless. Set up takes minutes, looks great on any theme, and you can start building social proof right away by asking previous customers for a review. Place reviews where they convert best: product page, collection page, homepage, and even on Google Shopping. Import your reviews from Ali Express, Amazon or from a csv. Get unlimited requests, AI insights, and custom support on the Unlimited plan and grow your sales today.
Is there a free plan, or do I have to pay from day one?
TrustReviews is free to install and offers a free plan that includes up to 10 monthly review request emails, review widgets, star ratings, and basic SEO optimization. Paid plans start at $13.99/month (Unlimited) and $24.99/month (Unlimited +AI), both with a 14-day free trial. SMS review requests cost an additional $0.05 per SMS on any plan.
How long does setup take — can I do it without a developer?
According to the app listing, set up takes minutes, requires no coding, and works with your theme instantly. Merchants confirm the interface is user-friendly and requires no technical expertise, though some have noted occasional issues that required reaching out to the support team for help.
Can I import my existing reviews from Amazon or AliExpress?
Yes. TrustReviews supports one-click import of reviews from Amazon and AliExpress, as well as CSV file imports. This is one of the app's most praised features, with merchants specifically citing it as a key reason for choosing TrustReviews over competitors.
Does it integrate with tools like Klaviyo, Smile.io, or Shopify Flow?
Yes. TrustReviews officially integrates with Shopify Flow, Klaviyo, Smile.io, Loyalty Lion, Pushowl, Love Loyalty, Google Shopping, and Shopify customer accounts. This makes it compatible with common loyalty, email marketing, and push notification workflows.
Where can I display reviews — just the product page, or across my whole store?
Reviews can be placed on product pages, collection pages, the homepage, and even on Google Shopping. Display options include list, grid, and carousel widgets, plus testimonials, media galleries, badges, Q&A sections, and an all-reviews page. Rich snippets (JSON-LD) are also supported for SEO.
Does it work for international or multi-language stores?
Yes. The app supports French, English, Italian, Norwegian, and German. The Unlimited plan ($13.99/month) adds auto translation and a language filter, making it well-suited for stores serving international customers.
What do other merchants say about the support team and app reliability?
TrustReviews holds a 4.8-star rating from 293 reviews, with 95% being 5-star, and merchants frequently praise the support team (specifically Ebrahim and Ahsan) for being responsive and resolving issues quickly. However, a small number of negative reviews flag occasional widget outages and server reliability issues — one incident in late 2024 was attributed to a Cloudflare outage outside the developer's control.
