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SB: Helpdesk, Live Chat & FAQs icon

SB: Helpdesk, Live Chat & FAQs

by Shark Byte, IncPartner

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

4.6(321 reviews)· Free to install
View on Shopify App StoreMore Helpdesk apps
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Knowledge Base- Rich and deep information about your products

About this app

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

Pricing

Free

Free

  • Helpdesk: 10 tickets/month
  • Limited FAQs (customizable) & templates
  • Knowledge Base: Up to 10 Articles
  • Widget with FAQs, order tracking
  • Unlimited product-specific tabs

Basic

$5.99 /mo

  • Helpdesk: 50 tickets/month
  • Everything in Free, plus:
  • Unlimited FAQs (integrated with OpenAI)
  • Knowledge Base: Unlimited Articles
  • Multilingual FAQs (up to 3)

Standard

$19.99 /mo

  • Helpdesk: 300 tickets/month
  • Everything in Basic, plus:
  • FAQ translations (up to 5)
  • Knowledge Base: Unlimited Articles
  • Overall & per agent performance report

Advanced

$49.99 /mo

  • Helpdesk: 1000 tickets/month
  • Everything in Standard, plus:
  • Unlimited FAQ translations
  • Knowledge Base: Unlimited Articles
  • Prioritized support