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Commslayer: AI Helpdesk & Chat icon

Commslayer: AI Helpdesk & Chat

by Actuals OyPartner

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects...

4.9(170 reviews)· Free plan available
View on Shopify App StoreMore Helpdesk apps
AI drafts a reply to every ticket in chat
Automate support with an AI agent
Refund, cancel and track orders directly on the helpdesk sidebar
Social media & ad comments moderation with AI
Automate with macros and response templates
Easy migration from Gorgias, Zendesk, Help Scout and Re:amaze

About this app

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets.

Pricing

100% FREE HELPDESK

Free

  • [COMPARE OUR FREE PLAN TO OTHERS]
  • Email, chat, social media comments & DMs
  • Unlimited agents & messages for free
  • No branding or watermarks
  • WhatsApp inbox

Basic

$39 /mo

  • 500 AI agent messages & actions
  • 500 AI drafts
  • Social media AI-moderation
  • Advanced automations
  • Teams

Plus

$99 /mo

  • 3000 AI agent messages & actions
  • 3000 AI drafts
  • Social media AI-moderation
  • Advanced automations
  • Teams

Frequently asked questions

Is there a free plan, or do I need to pay from day one?

Commslayer offers a genuinely free plan with no time limit — it includes email, live chat, social media comments and DMs, unlimited agents, unlimited messages, and no branding or watermarks. Paid plans start at $39/month (Basic) and $99/month (Plus), which unlock AI agent automation, AI-drafted replies, and advanced features. Both paid plans come with a 7-day free trial.

Will I still need to pay per agent as my team grows?

No — Commslayer has no per-agent fees on any plan, including the free tier. Unlimited agent seats are available across all plans, making it a cost-effective choice for growing support teams without escalating per-seat costs.

What channels does it consolidate, and does it work with social media?

Commslayer connects email, live chat, Facebook Messenger, Instagram DMs, TikTok comments, and WhatsApp into a single unified inbox. It also includes AI-powered social media ad comment moderation that can auto-hide spam, competitor mentions, and toxic comments 24/7 across all platforms.

How well does it integrate with Shopify — can I manage orders without switching tabs?

Commslayer is built exclusively for Shopify and shows real-time order status, shipping details, and full purchase history directly in a sidebar next to every ticket. Agents can issue refunds, cancel orders, and look up tracking info without ever leaving the helpdesk.

Does it integrate with tools I already use, like Klaviyo, ReCharge, or Shopify Flow?

Yes — Commslayer integrates with Klaviyo (customer data visible in the sidebar), Shopify Flow, Judge.me, Recharge, Loop Subscriptions, Skio, Aircall, Facebook, and Instagram. Subscription management actions (cancel, pause, reschedule) for Recharge, Loop, and Skio can be handled manually or automatically via the AI agent.

How capable is the AI agent — will it actually resolve tickets, or just suggest replies?

On paid plans, the AI agent can autonomously resolve common tickets like order tracking, shipping address changes, and FAQs — one merchant reported their AI handling 90% of tickets on its own. It also drafts replies for every email and live chat ticket for human agents to review and send. When a conversation exceeds the AI's scope, it escalates to a human agent automatically.

How easy is it to migrate from Gorgias, Zendesk, or another helpdesk?

Commslayer offers one-click self-serve migration from Gorgias, Zendesk, Help Scout, and Re:amaze, and claims over 1,500 brands have already migrated using their tools. The full setup, including migration, is described as taking about 20 minutes. Merchants who previously used Gorgias and Zendesk consistently describe the switch as smooth and straightforward.