by Gorgias Inc.Partner
Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Starter plan
$10 /mo
Basic plan
$60 /mo
Pro plan
$360 /mo
Advanced plan
$900 /mo
Used by 24,413 Shopify stores
Data sourced from StoreLeads
There is no permanent free plan — Gorgias starts at $10/month for the Starter plan, which includes 50 tickets/month and 3 agent seats. All paid plans come with a 7-day free trial, and no credit card is required to start the trial.
Costs can scale quickly. Overage tickets are billed automatically once you exceed your plan's monthly limit (e.g., $0.40/ticket on Starter). The AI Agent is billed separately at roughly $0.90–$1.00 per AI-resolved ticket, and crucially, each AI resolution also counts as a regular billable helpdesk ticket — effectively double-billing every automated interaction. SMS and voice tickets carry additional per-ticket fees on top of the base plan.
The Shopify integration is genuinely deep. Agents can view full order history, create, edit, duplicate, issue refunds, and generate discount codes directly inside Gorgias without switching to the Shopify admin. The sidebar also connects to third-party apps like Yotpo, Recharge, and Loop Returns, so agents can pause a subscription or initiate a return from the same screen.
Gorgias advertises 100+ integrations and natively connects with Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, and Aircall out of the box. It also supports social channels (Facebook, Instagram, TikTok) and messaging channels (WhatsApp, SMS), all flowing into a single unified inbox.
Merchants report the AI Agent handles routine inquiries like order tracking, shipping updates, and return requests end-to-end without human involvement, with some stores achieving 5/5 CSAT on AI-resolved tickets. Gorgias claims the AI can resolve up to 60% of support inquiries automatically, though real-world results vary by store and how thoroughly the knowledge base is configured.
Basic setup is widely described as quick and straightforward: you install the app from the Shopify App Store, grant permissions, and the onboarding flow walks you through configuration, with order history syncing automatically. More advanced configurations — such as building custom automation rules, macros, and AI Agent topics — require more time and effort, though no coding is needed.
On the Shopify App Store, Gorgias holds a 4.3/5 rating across 627+ reviews, with 84% being 5 stars. However, the support experience is polarizing — Gorgias scores only 2.5/5 on Trustpilot, with reviews split sharply between 5-star and 1-star, suggesting strong performance for many but inconsistent support quality for others. Some reviews also flag occasional slowdowns during high-volume periods.